Library Entry

Enhanced external contacts data access control for agents

In this video, John discusses a new feature "Enhanced external contacts data access control for agents" Administrators can now use the External contacts > Session > View and the Journey > Session > View permissions to control whether or not agents only view customer journey data...

20240214_FeatureReview_GPE_Enhanced external contacts data access control for agents_JS.mp4

Discussion Thread 4

Update Divisions of Wrap-Up Codes in Bulk Via APIs