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Change forecast associated with a schedule

In this video @Christopher Visick talks about the ability to change forecast associated with a schedule. Planners can now actively select an alternate workforce management forecast to associate with a generated load-based schedule. Read more: Choose forecast for an existing...

20240401_WEM_WFM_Changing Forecasts_CV.mp4

Discussion Thread 3

Import Historical Data for non-Genesys queues digital type of work

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WFM-Export historical forecast data

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Forecasts & Schedules remaining term