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#Roadmap/NewFeatures #ExternalContacts #SingleCustomerView #Agent #DigitalChannels
PURE-4955 Refresh of Profile Panel UI.pptx
In this video, @Brian Feeney discusses a new feature "Direct access to interaction details from the Customer Journey tab" Agents can now click Interactions details from the Customer Journey tab to view detailed information about the interaction. This direct access functionality is available...
#Roadmap/NewFeatures #ExternalContact #ContactManagement #SingleCustomerView #DigitalChannels
PURE-4886 Identifier Claiming reporting and visualization.pptx
In this video, John discusses a new feature "Enhanced external contacts data access control for agents" Administrators can now use the External contacts > Session > View and the Journey > Session > View permissions to control whether or not agents only view customer journey data...
20240214_FeatureReview_GPE_Enhanced external contacts data access control for agents_JS.mp4
In this video, Kumar discusses the new feature "Increased support for non-E.164 format phone numbers in Single Customer View" Agents can now automatically view contact search results in the profile pane and in pre-call work for contacts who have non-E.164 format phone numbers. Agents can then...
20231206_FeatureReview_GC_Support_nonE1.164Format_PhoneNumbers.mp4
In this video I review the feature external contact management user interface refresh. External Contacts has a new look and feel. Improvements to the user interface include alignment with the appearance of contact and organization views, a more streamlined process to create and edit contacts...
20231129_CX_Platform Administration_Updated Contact Management UI_RH.mp4
#Roadmap/NewFeatures #SingleCustomerView
PURE-4498 Contact Management UI Refresh.pptx