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In this video, Kumar discusses the new feature "Increased support for non-E.164 format phone numbers in Single Customer View" Agents can now automatically view contact search results in the profile pane and in pre-call work for contacts who have non-E.164 format phone numbers. Agents can then...
In this video I review the feature external contact management user interface refresh. External Contacts has a new look and feel. Improvements to the user interface include alignment with the appearance of contact and organization views, a more streamlined process to create and edit contacts...
20231129_CX_Platform Administration_Updated Contact Management UI_RH.mp4
PURE-4498 Contact Management UI Refresh.pptx
In this video, Brian and Guru demonstrates the Single customer view through omnichannel communication. The demo provides interesting information about how the external contacts are identified, curated & stitched through live examples. https://help.mypurecloud.com/articles/single-customer...
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.