Library Entry

Workforce management per minute scheduling granularity

In this video @Stalin Singh discusses a new feature "Workforce management per minute scheduling granularity" Administrators can now create work plans that reflect per minute start times and durations for shifts and activity codes in schedule generation, rescheduling, and work plan flows....

Discussion Thread 1

Automatic import of historical data from a .CSV file on a daily basis

Library Entry

Manage time-off details in the workforce management Time-off Limits view

In this video @Stalin Singh discusses a new feature "Manage time-off details in the workforce management Time-off Limits view" Administrators can now directly enter and update the details in the Hours field of the workforce management Time-off Limits view. This new feature makes it easier...

Library Entry

Change agent schedulable status from the Agents view

In this video, Chris discusses a new feature "Change agent schedulable status from the Agents view" Supervisors can now view and change the agent schedulable status directly from the Agents view. Previously, supervisors could only make this change by configuring agent permissions. For more...

20240110_FeatureReview_CX_WEM_WFM_Change Agent Schedulable to Agent View_CV.mp4

Library Entry

New Forecast Modification with the ability to modify daily values and interval distributions

In this video @Christopher Visick talks about the New Forecast Modification with the ability to modify daily values and interval distributions Forecasters can now use the new Change daily values and distributions modification type to see a day’s predicted Offered or AHT values...

20240110_FeatureReview_CX_WEM_WFM_New Forecast Modification with ability to modify_CV.mp4

Discussion Thread 3

Integrating Genesys Cloud with Verint WFM

Discussion Thread 5

Integrating Genesys Cloud with Verint WFM