Library Entry

Change agent schedulable status from the Agents view

In this video, Chris discusses a new feature "Change agent schedulable status from the Agents view" Supervisors can now view and change the agent schedulable status directly from the Agents view. Previously, supervisors could only make this change by configuring agent permissions. For more...

20240110_FeatureReview_CX_WEM_WFM_Change Agent Schedulable to Agent View_CV.mp4

Library Entry

New Forecast Modification with the ability to modify daily values and interval distributions

In this video @Christopher Visick talks about the New Forecast Modification with the ability to modify daily values and interval distributions Forecasters can now use the new Change daily values and distributions modification type to see a day’s predicted Offered or AHT values...

20240110_FeatureReview_CX_WEM_WFM_New Forecast Modification with ability to modify_CV.mp4

Discussion Thread 3

Integrating Genesys Cloud with Verint WFM

Discussion Thread 5

Integrating Genesys Cloud with Verint WFM