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In this video @Brian Feeney talks about the granular control for clearing or signing out of web visit or journey sessions. Genesys Cloud now enhances privacy by exercising more granular control over when to clear or sign out the current web visit or journey session. Brands have the...
In this video @Takakiyo Ikari talks about co-browse for voice via Messenger. Administrators can now easily support co-browse for voice using their Messenger deployment. During voice interactions, customers can use co-browse to share their browser view with agents and help overcome friction...
20240214_FeatureReview_CX_Unified Communication & Collaboration_Co-Browsing for Voice_TI.mp4
In this video @Takakiyo Ikari reviews the improvements to the messenger co-browse toolbar. Customers can now use the new co-browse toolbar to perform drag and drop functionalities. Agents can also use the co-browse toolbar to request that the customer navigate to an agent-chosen URL. For...
20231018_FeatureReview_DX_Digital Web & Mobile Messaging_Co-browse Toolbar Improvements_TI.mp4
In this video Guru talks about a use-case where Bots and Knowledge Workbench, can be used to filter message interactions containing profanity. Bots can be used to deflect these message requests so they do not connect with Agents. Customer had issues with spammers abusing their agents,...
Usecase_DX_Digital_Profanity filtering in messenger using BOTS_GP_20230203.mp4