A place to ask questions, connect with others, and stay in the know
In this video @Takakiyo Ikari reviews the improvements to the messenger co-browse toolbar. Customers can now use the new co-browse toolbar to perform drag and drop functionalities. Agents can also use the co-browse toolbar to request that the customer navigate to an agent-chosen URL. For...
20231018_FeatureReview_DX_Digital Web & Mobile Messaging_Co-browse Toolbar Improvements_TI.mp4
In this video Guru talks about a use-case where Bots and Knowledge Workbench, can be used to filter message interactions containing profanity. Bots can be used to deflect these message requests so they do not connect with Agents. Customer had issues with spammers abusing their agents,...
Usecase_DX_Digital_Profanity filtering in messenger using BOTS_GP_20230203.mp4
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.