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4 results found for "#messenger"
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Messenger co-browse toolbar improvements

In this video @Takakiyo Ikari reviews the improvements to the messenger co-browse toolbar. Customers can now use the new co-browse toolbar to perform drag and drop functionalities. Agents can also use the co-browse toolbar to request that the customer navigate to an agent-chosen URL. For...

20231018_FeatureReview_DX_Digital Web & Mobile Messaging_Co-browse Toolbar Improvements_TI.mp4

Rebecca Harper's profile image
Rebecca Harper
Added 5 days ago
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User Created   Co-browse   FeatureReview   messenger   TAMStudios Genesys Cloud CX Topics Community Videos ... Digital Channels

Library Entry
Profanity filtering in messenger using Bots

In this video Guru talks about a use-case where Bots and Knowledge Workbench, can be used to filter message interactions containing profanity. Bots can be used to deflect these message requests so they do not connect with Agents. Customer had issues with spammers abusing their agents,...

Usecase_DX_Digital_Profanity filtering in messenger using BOTS_GP_20230203.mp4

Rebecca Harper's profile image
Rebecca Harper
Added 02-28-2023
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User Created   Bots   messenger   TAMStudios Genesys Cloud CX Topics Conversational AI ... Digital Channels Archive PureCloud Use Case
Showing 1-4 of 4 results