Thanks for the feedback @Robert Wakefield-Carl, I have couple clarification question to make sure your response is understood.

1. Why do you think that customers will not benefit from the local upload/URL based image options?
2. What is the current use case that makes Response Assets is the central location for images for customers?
3. Adding the option to browse&insert images from Response Assets directly in the Knowledge Workbench toolbar would satisfy the customer needs you aware of?

Hi Jean, how are you?

Here in Brazil, the Knowledge Workbench V2 is very successful, I'm using it both for Bot and for supporting agents' content and it's been a success, however, we've been faced with technical questions and questions about integration, requesting materials and more complete training on the feature that has left us without resources, I did the training that I am aware of and passed on the material that we have in the Support Center, however, customers want something more complete, I saw that we have training in Beyond, but it also involves the technical part, development, integrations , etc? Do you have materials (presentations, videos, documents, etc.) that you could share with me talking about KWV2?

Thanks
Regards,


#knowledgeWorkbenchV2 #GenesysCloudCXBrasil #GenesysCloudCX 

@Rita Henllembart I saw your comment re video that was posted for the Variation beta. This what you said (similar to the ask you made of my colleague @Jean-Etienne Goubet )

Hi Jane, how are you? Here in Brazil, I'm using Knowledge Workbench V2 with several clients, it's been a success, I really enjoyed this presentation and would love to be part of the beta, can you include me? Thanks Regards, OBS: customers complain about lack of material, instructional videos and even more technical integration materials, would you have materials to share? #knowledgeWorkbenchV2

You can register your interest for the Beta through this form -- and the PMs will provide next steps once you do so.
As far as documentation and usage guidance, the documentation for Knowledge V2 is extensive and provides many examples of what to do: https://help.mypurecloud.com/articles/about-the-knowledge-workbench-v2/

we also have course on Beyond for Knowledge (and we are always updating and adding to that): 
Workbench: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench
Support Center/Knowledge Portal: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-support-center
Knowledge Optimizer: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-knowledge-optimizer

There may be more available through the Partner Portal as well that you can leverage.
Another good resource is our web page: https://www.genesys.com/capabilities/knowledge-management
The Product Tour is an excellent resource that shows you how everything fits together.

If you need more, we have a lot of information curated through our Knowledge Network: https://know.genesys.com/home?product=genesys-cloud-cx
Blogs, videos, developer content and more.

Hopefully you find more of what you need and if you don't, please do let us know. Thanks!

Hi Jean, how are you?

Here in Brazil, the Knowledge Workbench V2 is very successful, I'm using it both for Bot and for supporting agents' content and it's been a success, however, we've been faced with technical questions and questions about integration, requesting materials and more complete training on the feature that has left us without resources, I did the training that I am aware of and passed on the material that we have in the Support Center, however, customers want something more complete, I saw that we have training in Beyond, but it also involves the technical part, development, integrations , etc? Do you have materials (presentations, videos, documents, etc.) that you could share with me talking about KWV2?

Thanks
Regards,


#knowledgeWorkbenchV2 #GenesysCloudCXBrasil #GenesysCloudCX 

Hi Jane,

I thank you for your kindness, but these links and materials we have already shared with the customer and he complained, it was not enough.

I'm going to ask the product team here in Brazil for support, to understand how we should proceed.

Thanks,

Regards

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

@Rita Henllembart I saw your comment re video that was posted for the Variation beta. This what you said (similar to the ask you made of my colleague @Jean-Etienne Goubet )

Hi Jane, how are you? Here in Brazil, I'm using Knowledge Workbench V2 with several clients, it's been a success, I really enjoyed this presentation and would love to be part of the beta, can you include me? Thanks Regards, OBS: customers complain about lack of material, instructional videos and even more technical integration materials, would you have materials to share? #knowledgeWorkbenchV2

You can register your interest for the Beta through this form -- and the PMs will provide next steps once you do so.
As far as documentation and usage guidance, the documentation for Knowledge V2 is extensive and provides many examples of what to do: https://help.mypurecloud.com/articles/about-the-knowledge-workbench-v2/

we also have course on Beyond for Knowledge (and we are always updating and adding to that): 
Workbench: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench
Support Center/Knowledge Portal: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-support-center
Knowledge Optimizer: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-knowledge-optimizer

There may be more available through the Partner Portal as well that you can leverage.
Another good resource is our web page: https://www.genesys.com/capabilities/knowledge-management
The Product Tour is an excellent resource that shows you how everything fits together.

If you need more, we have a lot of information curated through our Knowledge Network: https://know.genesys.com/home?product=genesys-cloud-cx
Blogs, videos, developer content and more.

Hopefully you find more of what you need and if you don't, please do let us know. Thanks!

Hi Jean, how are you?

Here in Brazil, the Knowledge Workbench V2 is very successful, I'm using it both for Bot and for supporting agents' content and it's been a success, however, we've been faced with technical questions and questions about integration, requesting materials and more complete training on the feature that has left us without resources, I did the training that I am aware of and passed on the material that we have in the Support Center, however, customers want something more complete, I saw that we have training in Beyond, but it also involves the technical part, development, integrations , etc? Do you have materials (presentations, videos, documents, etc.) that you could share with me talking about KWV2?

Thanks
Regards,


#knowledgeWorkbenchV2 #GenesysCloudCXBrasil #GenesysCloudCX 

Hi Jane,

I thank you for your kindness, but these links and materials we have already shared with the customer and he complained, it was not enough.

I'm going to ask the product team here in Brazil for support, to understand how we should proceed.

Thanks,

Regards

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

@Rita Henllembart I saw your comment re video that was posted for the Variation beta. This what you said (similar to the ask you made of my colleague @Jean-Etienne Goubet )

Hi Jane, how are you? Here in Brazil, I'm using Knowledge Workbench V2 with several clients, it's been a success, I really enjoyed this presentation and would love to be part of the beta, can you include me? Thanks Regards, OBS: customers complain about lack of material, instructional videos and even more technical integration materials, would you have materials to share? #knowledgeWorkbenchV2

You can register your interest for the Beta through this form -- and the PMs will provide next steps once you do so.
As far as documentation and usage guidance, the documentation for Knowledge V2 is extensive and provides many examples of what to do: https://help.mypurecloud.com/articles/about-the-knowledge-workbench-v2/

we also have course on Beyond for Knowledge (and we are always updating and adding to that): 
Workbench: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench
Support Center/Knowledge Portal: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-support-center
Knowledge Optimizer: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-knowledge-optimizer

There may be more available through the Partner Portal as well that you can leverage.
Another good resource is our web page: https://www.genesys.com/capabilities/knowledge-management
The Product Tour is an excellent resource that shows you how everything fits together.

If you need more, we have a lot of information curated through our Knowledge Network: https://know.genesys.com/home?product=genesys-cloud-cx
Blogs, videos, developer content and more.

Hopefully you find more of what you need and if you don't, please do let us know. Thanks!

Hi Jean, how are you?

Here in Brazil, the Knowledge Workbench V2 is very successful, I'm using it both for Bot and for supporting agents' content and it's been a success, however, we've been faced with technical questions and questions about integration, requesting materials and more complete training on the feature that has left us without resources, I did the training that I am aware of and passed on the material that we have in the Support Center, however, customers want something more complete, I saw that we have training in Beyond, but it also involves the technical part, development, integrations , etc? Do you have materials (presentations, videos, documents, etc.) that you could share with me talking about KWV2?

Thanks
Regards,


#knowledgeWorkbenchV2 #GenesysCloudCXBrasil #GenesysCloudCX 

Hi Jean,

The customers around here are quite advanced, they work with API's, we provide all inputs and materials, always extremely technical and capable of generating integrations with their platforms, in this way, customers would like to have materials with information about capacity for integrations and developments via API, information on how to publish articles and materials for use by the agent in daily service (as a kind of content management and service support), What are the possibilities of metrics for analytical queries (some are used on the page from optimizer) ?

How to send feedback for articles via feedback API?

Would these styles of doubt

Thank you for your attention and concern

Regards,

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

Hi Jane,

I thank you for your kindness, but these links and materials we have already shared with the customer and he complained, it was not enough.

I'm going to ask the product team here in Brazil for support, to understand how we should proceed.

Thanks,

Regards

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

@Rita Henllembart I saw your comment re video that was posted for the Variation beta. This what you said (similar to the ask you made of my colleague @Jean-Etienne Goubet )

Hi Jane, how are you? Here in Brazil, I'm using Knowledge Workbench V2 with several clients, it's been a success, I really enjoyed this presentation and would love to be part of the beta, can you include me? Thanks Regards, OBS: customers complain about lack of material, instructional videos and even more technical integration materials, would you have materials to share? #knowledgeWorkbenchV2

You can register your interest for the Beta through this form -- and the PMs will provide next steps once you do so.
As far as documentation and usage guidance, the documentation for Knowledge V2 is extensive and provides many examples of what to do: https://help.mypurecloud.com/articles/about-the-knowledge-workbench-v2/

we also have course on Beyond for Knowledge (and we are always updating and adding to that): 
Workbench: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench
Support Center/Knowledge Portal: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-support-center
Knowledge Optimizer: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-knowledge-optimizer

There may be more available through the Partner Portal as well that you can leverage.
Another good resource is our web page: https://www.genesys.com/capabilities/knowledge-management
The Product Tour is an excellent resource that shows you how everything fits together.

If you need more, we have a lot of information curated through our Knowledge Network: https://know.genesys.com/home?product=genesys-cloud-cx
Blogs, videos, developer content and more.

Hopefully you find more of what you need and if you don't, please do let us know. Thanks!

Hi Jean, how are you?

Here in Brazil, the Knowledge Workbench V2 is very successful, I'm using it both for Bot and for supporting agents' content and it's been a success, however, we've been faced with technical questions and questions about integration, requesting materials and more complete training on the feature that has left us without resources, I did the training that I am aware of and passed on the material that we have in the Support Center, however, customers want something more complete, I saw that we have training in Beyond, but it also involves the technical part, development, integrations , etc? Do you have materials (presentations, videos, documents, etc.) that you could share with me talking about KWV2?

Thanks
Regards,


#knowledgeWorkbenchV2 #GenesysCloudCXBrasil #GenesysCloudCX 

@Rita Henllembart have you and your customers explored the content for knowledge (including APIs) on Developer Center?
Here: Genesys Cloud Developer Center

Given how technically advanced your customer needs are, this is an excellent resource for all things Genesys Cloud -- across all product areas. Hope this helps.

Hi Jean,

The customers around here are quite advanced, they work with API's, we provide all inputs and materials, always extremely technical and capable of generating integrations with their platforms, in this way, customers would like to have materials with information about capacity for integrations and developments via API, information on how to publish articles and materials for use by the agent in daily service (as a kind of content management and service support), What are the possibilities of metrics for analytical queries (some are used on the page from optimizer) ?

How to send feedback for articles via feedback API?

Would these styles of doubt

Thank you for your attention and concern

Regards,

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

Hi Jane,

I thank you for your kindness, but these links and materials we have already shared with the customer and he complained, it was not enough.

I'm going to ask the product team here in Brazil for support, to understand how we should proceed.

Thanks,

Regards

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

@Rita Henllembart I saw your comment re video that was posted for the Variation beta. This what you said (similar to the ask you made of my colleague @Jean-Etienne Goubet )

Hi Jane, how are you? Here in Brazil, I'm using Knowledge Workbench V2 with several clients, it's been a success, I really enjoyed this presentation and would love to be part of the beta, can you include me? Thanks Regards, OBS: customers complain about lack of material, instructional videos and even more technical integration materials, would you have materials to share? #knowledgeWorkbenchV2

You can register your interest for the Beta through this form -- and the PMs will provide next steps once you do so.
As far as documentation and usage guidance, the documentation for Knowledge V2 is extensive and provides many examples of what to do: https://help.mypurecloud.com/articles/about-the-knowledge-workbench-v2/

we also have course on Beyond for Knowledge (and we are always updating and adding to that): 
Workbench: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench
Support Center/Knowledge Portal: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-support-center
Knowledge Optimizer: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-knowledge-optimizer

There may be more available through the Partner Portal as well that you can leverage.
Another good resource is our web page: https://www.genesys.com/capabilities/knowledge-management
The Product Tour is an excellent resource that shows you how everything fits together.

If you need more, we have a lot of information curated through our Knowledge Network: https://know.genesys.com/home?product=genesys-cloud-cx
Blogs, videos, developer content and more.

Hopefully you find more of what you need and if you don't, please do let us know. Thanks!

Hi Jean, how are you?

Here in Brazil, the Knowledge Workbench V2 is very successful, I'm using it both for Bot and for supporting agents' content and it's been a success, however, we've been faced with technical questions and questions about integration, requesting materials and more complete training on the feature that has left us without resources, I did the training that I am aware of and passed on the material that we have in the Support Center, however, customers want something more complete, I saw that we have training in Beyond, but it also involves the technical part, development, integrations , etc? Do you have materials (presentations, videos, documents, etc.) that you could share with me talking about KWV2?

Thanks
Regards,


#knowledgeWorkbenchV2 #GenesysCloudCXBrasil #GenesysCloudCX 

@Rita Henllembart have you and your customers explored the content for knowledge (including APIs) on Developer Center?
Here: Genesys Cloud Developer Center

Given how technically advanced your customer needs are, this is an excellent resource for all things Genesys Cloud -- across all product areas. Hope this helps.

Hi Jean,

The customers around here are quite advanced, they work with API's, we provide all inputs and materials, always extremely technical and capable of generating integrations with their platforms, in this way, customers would like to have materials with information about capacity for integrations and developments via API, information on how to publish articles and materials for use by the agent in daily service (as a kind of content management and service support), What are the possibilities of metrics for analytical queries (some are used on the page from optimizer) ?

How to send feedback for articles via feedback API?

Would these styles of doubt

Thank you for your attention and concern

Regards,

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

Hi Jane,

I thank you for your kindness, but these links and materials we have already shared with the customer and he complained, it was not enough.

I'm going to ask the product team here in Brazil for support, to understand how we should proceed.

Thanks,

Regards

Rita Henllembart, COPC®  Customer Success Manager (CSM) / Consulting  Solutions Specialist m: +55 11 93937-6479  e: rhenllembart@coddera.com  ..

@Rita Henllembart I saw your comment re video that was posted for the Variation beta. This what you said (similar to the ask you made of my colleague @Jean-Etienne Goubet )

Hi Jane, how are you? Here in Brazil, I'm using Knowledge Workbench V2 with several clients, it's been a success, I really enjoyed this presentation and would love to be part of the beta, can you include me? Thanks Regards, OBS: customers complain about lack of material, instructional videos and even more technical integration materials, would you have materials to share? #knowledgeWorkbenchV2

You can register your interest for the Beta through this form -- and the PMs will provide next steps once you do so.
As far as documentation and usage guidance, the documentation for Knowledge V2 is extensive and provides many examples of what to do: https://help.mypurecloud.com/articles/about-the-knowledge-workbench-v2/

we also have course on Beyond for Knowledge (and we are always updating and adding to that): 
Workbench: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench
Support Center/Knowledge Portal: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-support-center
Knowledge Optimizer: https://beyond.genesys.com/explore/course/genesys-cloud-cx-aibots-knowledge-workbench-knowledge-optimizer

There may be more available through the Partner Portal as well that you can leverage.
Another good resource is our web page: https://www.genesys.com/capabilities/knowledge-management
The Product Tour is an excellent resource that shows you how everything fits together.

If you need more, we have a lot of information curated through our Knowledge Network: https://know.genesys.com/home?product=genesys-cloud-cx
Blogs, videos, developer content and more.

Hopefully you find more of what you need and if you don't, please do let us know. Thanks!

Hi Jean, how are you?

Here in Brazil, the Knowledge Workbench V2 is very successful, I'm using it both for Bot and for supporting agents' content and it's been a success, however, we've been faced with technical questions and questions about integration, requesting materials and more complete training on the feature that has left us without resources, I did the training that I am aware of and passed on the material that we have in the Support Center, however, customers want something more complete, I saw that we have training in Beyond, but it also involves the technical part, development, integrations , etc? Do you have materials (presentations, videos, documents, etc.) that you could share with me talking about KWV2?

Thanks
Regards,


#knowledgeWorkbenchV2 #GenesysCloudCXBrasil #GenesysCloudCX