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6 results found for "#purecloud"

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Discussion Thread 1
Agent Availability

User Created availability purecloud Workforce Engagement Management Workforce Management

Added 03-27-2020

User Created availability purecloud Workforce Engagement Management Workforce Management

Discussion Thread 4
Changing alert tones

User Created alerting purecloud RIngtones Genesys Cloud CX Calls, voicemail, ... Telephony Genesys Cloud CX Topics Telephony

Added 11-14-2019

User Created alerting purecloud RIngtones Genesys Cloud CX Calls, voicemail, ... Telephony Genesys Cloud CX Topics Telephony

Discussion Thread 6
How to ignore CC emails?

User Created agenthandling email purecloud purecloudemails validation Genesys Cloud CX Architect Architecture and ... CRM integrations Genesys Cloud CX Topics Architecture and Design Implementation Integrations System Administration

Added 07-23-2019

User Created agenthandling email purecloud purecloudemails validation Genesys Cloud CX Architect Architecture and ... CRM integrations Genesys Cloud CX Topics Architecture and Design Implementation Integrations System Administration

Discussion Thread 4
PureCloud integration to Netsuite CRM

Genesys Cloud CX CRM integrations User Created purecloud

Added 10-04-2018

Genesys Cloud CX CRM integrations User Created purecloud

Discussion Thread 5
Prompt Recordings From Browser Not Working

User Created prompts purecloud

Added 09-27-2018

User Created prompts purecloud

Discussion Thread 2
ADFS authentication in Purecloud

User Created deprecation purecloud

Mostafa Oudderhem

Added 07-06-2018

User Created deprecation purecloud

Showing 1-6 of 6 results

1

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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