Skip auxiliary navigation (Press Enter).

Welcome to the Community!

A place to ask questions, connect with others, and stay in the know

Skip main navigation (Press Enter).

Home
Achievers Lounge
Communities
Directory
Events
- Upcoming Events
Browse
- Discussion Posts
- Library Entries
Login Page
Addthis
Meet the Gurus
Sign Up and Sign In
AMA
Q&A Show Overview
Your Voice, Your GKN: Share and Win!
Community Rockstars
Big Bad Bot Bash
The Community's Olympic Games - 2024
Community Rockstars - Customer Facing
Community Rockstars - Customer Facing
GCAP Community Member of the Month
Latitude by Genesys – User Group
Latitude By Genesys
Genesys Cloud PAC
Genesys Customer Advocacy Program
Genesys Customer Advocacy Opportunities
Community Prize Wall
Your Voice, Your GKN: Share and Win!
Help Cole Out!
Help Kevin Out!
PureConnect Bounty Board
Q&A Show Bounty Board
Copy of Q&A Show Bounty Board (Sandbox)
Redirect

Search

Skip to search results (Press Enter).

More Filters

Hidden H4 Anchor

Genesys Cloud - Main (22)

Certification and Training (1)

Hidden H4 Anchor

API (23)

API/Integrations (4)

Basic features and functionality (4)

Other (4)

Architect (3)

Community Videos (TAM, QA, etc.) (3)

Outbound Campaign (3)

Contact center administration (2)

Ideas and feedback (2)

Unsure/Other (2)

.net (1)

API Request Limitation (1)

API/Integration (1)

Architect Email Flow (1)

Architecture and Design (1)

Archives (1)

ATTEMPTs CONTROL (1)

Call Analysis (1)

Call Analysis And Campaign Rule (1)

Call REcordings (1)

Campaign Rules (1)

Client Credential (1)

Contact List (1)

Contact Lookup (1)

CRM integrations (1)

DNC (1)

Dynamics CRM (1)

Edge (1)

Email Flow (1)

Export Skillset (1)

Export Users (1)

Extenral Contact Info (1)

External Contact (1)

Genesys (1)

Genesys Cloud (1)

Integrations (1)

Ivr (1)

Language Skills (1)

Menu Choices (1)

Microsoft (1)

Microsoft Dynamics (1)

Minutes Report Interval (1)

Outbound dialing (1)

Platform Administration (1)

PureCloud Data Action (1)

PureCloud Edge (1)

PureCloud Webchat (1)

REST API (1)

Retention (1)

SORTING (1)

Hidden H4 Anchor

Tamstudios (4)

Featurereview (2)

Featurereviews (2)

Adherence (1)

Api (1)

Curl (1)

Genesyscloudcxbrasil (1)

Genesyscloudex (1)

Historicaladherence (1)

Knowlodgeworkbenchv2 (1)

Libraries (1)

Openplatorm (1)

Triggers (1)

Wem (1)

Hidden H4 Anchor

Within One Week

Within Two Weeks

Within One Month

Within Six Months (1)

Within One Year (5)

Older (18)

23 results found for "tags:"API""

Sort By:

Discussion Thread 6
Knowledge Optimizer Unanswered Queries

Nicole VanWie

Added 12-11-2024

View Community

Archive PureCloud API User Created GenesysCloudCXBrasil knowlodgeWorkbenchV2 Genesys Cloud Topics System Administration Unsure/Other

Discussion Thread 9
Mass on boarding solutions out there

PureConnect .net Archive PureCloud API User Created API curl Genesys Cloud Topics API/Integrations Platform Administration

Clayton Curtis

Added 07-15-2024

View Community

PureConnect .net Archive PureCloud API User Created API curl Genesys Cloud Topics API/Integrations Platform Administration

Library Entry
Public APIs for Collaborate chat room management and chat messages

In this video @Kumar Sanjeevi about the new Public APIs for Collaborate chat room management and chat messages. Genesys Cloud Public API now has REST endpoints to create, update, and view Collaborate chat messages and chat rooms. This feature enables developers and administrators the ability...

20240311_FeatureReview_CX_Public_APIs_for_Collaborate_chat_room_management_and_chat_Messages_SK.mp4

Archive PureCloud API Genesys Cloud Topics API/Integrations Community Videos ... User Created FeatureReviews libraries TAMStudios

Gaurav Srivastava

Added 06-12-2024

View Library

View Community

Archive PureCloud API Genesys Cloud Topics API/Integrations Community Videos ... User Created FeatureReviews libraries TAMStudios

Discussion Thread 1
🎉 Course Update Alert! 🎉Genesys Cloud - API Fundamentals

Archive PureCloud API Genesys Genesys Cloud CX Technical Account Managers API/Integration Certification Community Genesys Cloud Training

Maria Davidson

Added 06-11-2024

View Community

Archive PureCloud API Genesys Genesys Cloud CX Technical Account Managers API/Integration Certification Community Genesys Cloud Training

Library Entry
Recording Bulk Action API improvement for Aged Recording Management

In this video @Joseph Ian Romero talks about the new Recording Bulk Action API improvement for Aged Recording Management Administrators can now use the recording bulk action API with simple time-based queries to delete, export, and archive recordings older than five years. ...

20240401_FeatureReview_CX_Open Platform_Bulk Action API_JR.mp4

Archive PureCloud API Genesys Cloud Topics API/Integrations Community Videos ... User Created FeatureReviews openplatorm TAMStudios

Christopher Visick

Added 06-06-2024

View Library

View Community

Archive PureCloud API Genesys Cloud Topics API/Integrations Community Videos ... User Created FeatureReviews openplatorm TAMStudios

Library Entry
Architect workflow trigger automation

In this video @Joseph Ian Romero reviews the feature workflow trigger automation in Architect. Flow authors can now create and manage trigger automation in Architect workflows. This feature enables flow authors to direct Genesys Cloud to take a specific action when a certain event occurs....

20230913_FeatureReview_CX_Open Platform_Triggers UI_JR.mp4

Archive PureCloud API Genesys Cloud Topics API/Integrations Architecture and Design Community Videos ... Genesys Cloud Architect User Created FeatureReview TAMStudios Triggers

Rebecca Harper

Added 11-26-2023

View Library

View Community

Archive PureCloud API Genesys Cloud Topics API/Integrations Architecture and Design Community Videos ... Genesys Cloud Architect User Created FeatureReview TAMStudios Triggers

Library Entry
Historical Adherence Bulk Request API

Title : Historical Adherence Bulk Request API Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Joseph talks about the new Historical adherence bulk request API feature for WFM ...

FeatureReview_EX_Scheduling_Historical adherence bulk request API_JR_20230111.mp4

User Created Adherence FeatureReview GenesysCloudEX HistoricalAdherence TAMStudios WEM Archive PureCloud API Genesys Cloud Topics Unsure/Other

Christopher Visick

Added 03-09-2023

View Library

View Community

User Created Adherence FeatureReview GenesysCloudEX HistoricalAdherence TAMStudios WEM Archive PureCloud API Genesys Cloud Topics Unsure/Other

Discussion Thread 5
External Contact Lookup

Archive PureCloud API Contact Lookup Extenral Contact Info External Contact PureCloud Data Action Twitter Genesys Cloud Basic features and ...

Matteo Paratici

Added 01-29-2018

View Community

Archive PureCloud API Contact Lookup Extenral Contact Info External Contact PureCloud Data Action Twitter Genesys Cloud Basic features and ...

Discussion Thread 2
Do we have an API for PureCloud Edge?

Archive PureCloud API Edge PureCloud Edge Genesys Cloud Basic features and ...

Foehn Support

Added 12-28-2017

View Community

Archive PureCloud API Edge PureCloud Edge Genesys Cloud Basic features and ...

Discussion Thread 3
Is there a way (without using the API) to mark a number as uncallable on a contact list if the phone # was dialed manually instead of being dialed by the outbound campaign?

Archive PureCloud API Contact List DNC Genesys Cloud Other

Michael Cofer

Added 12-21-2017

View Community

Archive PureCloud API Contact List DNC Genesys Cloud Other

Showing 1-10 of 23 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Community!

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Comments Hidden H4 Anchor

User Tags Hidden H4 Anchor

@ Mentions Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 6 Knowledge Optimizer Unanswered Queries

Discussion Thread 9 Mass on boarding solutions out there

Library Entry Public APIs for Collaborate chat room management and chat messages

Discussion Thread 1 🎉 Course Update Alert! 🎉Genesys Cloud - API Fundamentals

Library Entry Recording Bulk Action API improvement for Aged Recording Management

Library Entry Architect workflow trigger automation

Library Entry Historical Adherence Bulk Request API

Discussion Thread 5 External Contact Lookup

Discussion Thread 2 Do we have an API for PureCloud Edge?

Discussion Thread 3 Is there a way (without using the API) to mark a number as uncallable on a contact list if the phone # was dialed manually instead of being dialed by the outbound campaign?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 6
Knowledge Optimizer Unanswered Queries

Discussion Thread 9
Mass on boarding solutions out there

Library Entry
Public APIs for Collaborate chat room management and chat messages

Discussion Thread 1
🎉 Course Update Alert! 🎉Genesys Cloud - API Fundamentals

Library Entry
Recording Bulk Action API improvement for Aged Recording Management

Library Entry
Architect workflow trigger automation

Library Entry
Historical Adherence Bulk Request API

Discussion Thread 5
External Contact Lookup

Discussion Thread 2
Do we have an API for PureCloud Edge?

Discussion Thread 3
Is there a way (without using the API) to mark a number as uncallable on a contact list if the phone # was dialed manually instead of being dialed by the outbound campaign?