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In this video @Joseph Ian Romero reviews the feature workflow trigger automation in Architect. Flow authors can now create and manage trigger automation in Architect workflows. This feature enables flow authors to direct Genesys Cloud to take a specific action when a certain event occurs....
20230913_FeatureReview_CX_Open Platform_Triggers UI_JR.mp4
Title : Historical Adherence Bulk Request API Library : Genesys Cloud CX Folder : TAM Studios Description : In this video Joseph talks about the new Historical adherence bulk request API feature for WFM ...
FeatureReview_EX_Scheduling_Historical adherence bulk request API_JR_20230111.mp4
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.