Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 5 Is 'Not Responding' State considered 'Off Queue'?

Discussion Thread 1 Integration to Doxim CRM

Discussion Thread 2 Gamification Profiles on Division

Discussion Thread 2 Post Request Body for Multiple queue and MediaType=Voice

Discussion Thread 5 New enhancement for Evaluations causing issues

Discussion Thread 2 Can we use Regular expression Wild chracter under Architeture function contains

Discussion Thread 4 Ability to route calls based on ACD Skill Level for Internal Transferred calls.

Discussion Thread 1 Secure Attachments in Email

Discussion Thread 2 Logging capability

Discussion Thread 4 DNC Scrub Option for Dialer Campaign and Reporting for the same

About Genesys

Discussion Thread 5
Is 'Not Responding' State considered 'Off Queue'?

Discussion Thread 1
Integration to Doxim CRM

Discussion Thread 2
Gamification Profiles on Division

Discussion Thread 2
Post Request Body for Multiple queue and MediaType=Voice

Discussion Thread 5
New enhancement for Evaluations causing issues

Discussion Thread 2
Can we use Regular expression Wild chracter under Architeture function contains

Discussion Thread 4
Ability to route calls based on ACD Skill Level for Internal Transferred calls.

Discussion Thread 1
Secure Attachments in Email

Discussion Thread 2
Logging capability

Discussion Thread 4
DNC Scrub Option for Dialer Campaign and Reporting for the same