Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 5 Forecasting Questions

Discussion Thread 3 Help Katie and her team!

Discussion Thread 2 PureConnect as SSO Provider for GC

Discussion Thread 5 Queues, Scheduling, and Meetings, Oh My!

Discussion Thread 2 Optimizer Scalability when utilizing AI Forecasting/Scheduling

Discussion Thread 2 AI Forecasting/Scheduling withing PureConnect

Discussion Thread 5 Outbound Call Data

Discussion Thread 4 Industry Topic - Thoughts on KPIs and Metrics

Discussion Thread 2 Agent Alerting (Activity Reminders)

Discussion Thread 9 AMA Ice Breaker - What Drive-In Movie Would You Most Want to See?

About Genesys

Discussion Thread 5
Forecasting Questions

Discussion Thread 3
Help Katie and her team!

Discussion Thread 2
PureConnect as SSO Provider for GC

Discussion Thread 5
Queues, Scheduling, and Meetings, Oh My!

Discussion Thread 2
Optimizer Scalability when utilizing AI Forecasting/Scheduling

Discussion Thread 2
AI Forecasting/Scheduling withing PureConnect

Discussion Thread 5
Outbound Call Data

Discussion Thread 4
Industry Topic - Thoughts on KPIs and Metrics

Discussion Thread 2
Agent Alerting (Activity Reminders)

Discussion Thread 9
AMA Ice Breaker - What Drive-In Movie Would You Most Want to See?