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187 results found for "tags:"Basic features and functionality""
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1
**** Announcement *** User Interface (UI) Update as of 4/11
User Created
accessibility
Genesys Cloud
Basic features and ...
Nicholas Robinson
Added 04-11-2025
View Community
User Created
accessibility
Genesys Cloud
Basic features and ...
Discussion Thread
8
Skill Performance Report - Can We Group Data by Queue?
Genesys Cloud
Basic features and ...
Genesys Cloud CX Self-Service Community
Feature Requests
Archive PureCloud
New To Purecloud
Genesys Cloud Topics
Reporting/Analytics
Elizabeth Guthrie
Added 11-01-2023
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Genesys Cloud
Basic features and ...
Genesys Cloud CX Self-Service Community
Feature Requests
Archive PureCloud
New To Purecloud
Genesys Cloud Topics
Reporting/Analytics
Discussion Thread
6
ACW for emails
Archive PureCloud
ACW
Agent Interactions
EMail Interaction
Email Queue
Wrapup Duration
Genesys Cloud
Basic features and ...
Genesys Cloud Topics
Routing (ACD/IVR)
Catherine DUPIRE
Added 03-02-2023
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Archive PureCloud
ACW
Agent Interactions
EMail Interaction
Email Queue
Wrapup Duration
Genesys Cloud
Basic features and ...
Genesys Cloud Topics
Routing (ACD/IVR)
Discussion Thread
6
How to Set specific Users, to set as unable to Call IDD (international) numbers
Genesys Cloud
Basic features and ...
User Created
features
Genesys Cloud Topics
Telephony
Roddy Bernasor
Added 04-05-2022
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Genesys Cloud
Basic features and ...
User Created
features
Genesys Cloud Topics
Telephony
Discussion Thread
12
Ability for customer to leave message for a Callback
Genesys Cloud
Basic features and ...
PureConnect
callback
Genesys Cloud Topics
Roadmap/New Features
Unsure/Other
Amy Clifton
Added 07-16-2019
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Genesys Cloud
Basic features and ...
PureConnect
callback
Genesys Cloud Topics
Roadmap/New Features
Unsure/Other
Discussion Thread
1
Softphone provisioning
Genesys Cloud
Basic features and ...
Archive PureCloud
Provisioning
Softphone
A Contributor
Added 02-20-2018
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Genesys Cloud
Basic features and ...
Archive PureCloud
Provisioning
Softphone
Discussion Thread
2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.
Genesys Cloud
Basic features and ...
Archive PureCloud
Feature
Monitor
A Contributor
Added 02-15-2018
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Genesys Cloud
Basic features and ...
Archive PureCloud
Feature
Monitor
Discussion Thread
4
Automatic Time Zone Mapping feature?
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Automatic Time Zone
Automatic Time Zone ...
Resource Center
Genesys Cloud
Basic features and ...
Patrick Rada
Added 02-14-2018
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Archive PureCloud
Automatic Time Zone
Automatic Time Zone ...
Resource Center
Genesys Cloud
Basic features and ...
Discussion Thread
3
A customer of ours has requested to add the ability to disable the Chat feature on a per user basis.
Genesys Cloud
Basic features and ...
Archive PureCloud
User Basis
Travis Bullion
Added 02-06-2018
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Genesys Cloud
Basic features and ...
Archive PureCloud
User Basis
Discussion Thread
3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?
Genesys Cloud
Basic features and ...
Archive PureCloud
Inbound Calls
Outbound Campaign
Michael Cofer
Added 02-06-2018
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Genesys Cloud
Basic features and ...
Archive PureCloud
Inbound Calls
Outbound Campaign
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