Skip to main content (Press Enter).

Sign in

Skip auxiliary navigation (Press Enter).

Welcome to the Community!

A place to ask questions, connect with others, and stay in the know

Sign In Sign Up

Skip main navigation (Press Enter).

Home
Achievers Lounge
Communities
Directory
Events
- Upcoming Events
Browse
- Discussion Posts
- Library Entries
Login Page
Addthis
Meet the Gurus
Sign Up and Sign In
AMA
Community Rockstars
Community Rockstars - Customer Facing
Community Rockstars - Customer Facing
GCAP Community Member of the Month
Latitude by Genesys – User Group
Latitude By Genesys
Genesys Cloud PAC
Community Prize Wall
Gamification Event Series
Help Cole Out!
Help Kevin Out!
PureConnect Bounty Board
Q&A Show Bounty Board
Copy of Q&A Show Bounty Board (Sandbox)
Redirect

Search

Search

Skip to search results (Press Enter).

More Filters

Hidden H4 Anchor

Genesys Cloud CX (279)

Hidden H4 Anchor

Basic features and functionality (279)

Ideas and feedback (41)

Architect (14)

Calls (10)

Edge (8)

Ivr (8)

Email (7)

Outbound Campaign (7)

ACD (5)

API (4)

CALLBACK (4)

External Contact (4)

Reports (4)

Scripts (4)

Workforce management (4)

Call Analysis (3)

Callbacks (3)

Chat Group (3)

Contact center administration (3)

Contact center agents (3)

Details Report (3)

Dial (3)

DID (3)

External Contacts (3)

Group Voicemail (3)

In-Queue (3)

Interactions (3)

Issue (3)

New Features (3)

Outbound (3)

Phone Numbers (3)

Post Of The Week (3)

Resource Center (3)

Salesforce (3)

Schedule (3)

SIP (3)

Wait Time (3)

ACW (2)

Agent (2)

Agent Interactions (2)

Android (2)

Aws (2)

Call Flow (2)

Call Flows (2)

Caller Id (2)

CAMPAIGN (2)

Chat (2)

Chat and video chat (2)

Chrome (2)

CIC (2)

Hidden H4 Anchor

Enhance (1)

Features (1)

Livechat (1)

Hidden H4 Anchor

Within One Week

Within Two Weeks

Within One Month

Within Six Months (1)

Within One Year (1)

Older (278)

279 results found for "tags:"Basic features and functionality""

Sort By:

Discussion Thread 6
ACW for emails

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud CX Basic features and ... Genesys Cloud CX Topics Routing (ACD/IVR)

Catherine DUPIRE

Added 03-02-2023

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud CX Basic features and ... Genesys Cloud CX Topics Routing (ACD/IVR)

Discussion Thread 6
How to Set specific Users, to set as unable to Call IDD (international) numbers

Genesys Cloud CX Basic features and ... User Created features Genesys Cloud CX Topics Telephony

Roddy Ryan Bernasor

Added 04-05-2022

Genesys Cloud CX Basic features and ... User Created features Genesys Cloud CX Topics Telephony

Discussion Thread 2
Real Time SMS interaction view and status

Genesys Cloud CX Basic features and ... Quality management PureConnect sms Genesys Cloud CX Topics System Administration

Added 12-06-2019

Genesys Cloud CX Basic features and ... Quality management PureConnect sms Genesys Cloud CX Topics System Administration

Discussion Thread 6
Ability for customer to leave message for a Callback

Genesys Cloud CX Basic features and ... PureConnect callback Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Added 07-16-2019

Genesys Cloud CX Basic features and ... PureConnect callback Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Discussion Thread 10
Live Chat - Waiting Message

Genesys Cloud CX Basic features and ... User Created enhance livechat Genesys Cloud CX Topics Roadmap/New Features

Added 07-16-2019

Genesys Cloud CX Basic features and ... User Created enhance livechat Genesys Cloud CX Topics Roadmap/New Features

Discussion Thread 4
Schedule a call back against another queue

Genesys Cloud CX Topics Architecture and Design Unsure/Other Genesys Cloud CX Basic features and ... PureConnect callback

Added 07-16-2019

Genesys Cloud CX Topics Architecture and Design Unsure/Other Genesys Cloud CX Basic features and ... PureConnect callback

Discussion Thread 1
Softphone provisioning

Genesys Cloud CX Basic features and ... Archive PureCloud Provisioning Softphone

Added 02-20-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Provisioning Softphone

Discussion Thread 4
Data Action using External Contact Reverselookup API : If a field is blank.

Genesys Cloud CX Basic features and ... Archive PureCloud Data Action

Added 02-16-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Data Action

Discussion Thread 2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

Genesys Cloud CX Basic features and ... Archive PureCloud Feature Monitor

Added 02-15-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Feature Monitor

Discussion Thread 4
How do phones select the edge device in an active-active configuration?

Genesys Cloud CX Basic features and ... Archive PureCloud Edge Phones

Added 02-15-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Edge Phones

Showing 1-10 of 279 results

1
2
3
4
5
6
7
8
9
10
…
»
»»

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Copyright© 2023 Genesys. All rights reserved. Terms of Use | Privacy Policy |

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Powered by Higher Logic