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Genesys Cloud CX (279)

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279 results found for "tags:"Basic features and functionality""

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Discussion Thread 6
ACW for emails

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud CX Basic features and ... Genesys Cloud CX Topics Routing (ACD/IVR)

Catherine DUPIRE

Added 03-02-2023

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud CX Basic features and ... Genesys Cloud CX Topics Routing (ACD/IVR)

Discussion Thread 6
How to Set specific Users, to set as unable to Call IDD (international) numbers

Genesys Cloud CX Basic features and ... User Created features Genesys Cloud CX Topics Telephony

Added 04-05-2022

Genesys Cloud CX Basic features and ... User Created features Genesys Cloud CX Topics Telephony

Discussion Thread 2
Real Time SMS interaction view and status

Genesys Cloud CX Basic features and ... Quality management PureConnect sms Genesys Cloud CX Topics System Administration

Added 12-06-2019

Genesys Cloud CX Basic features and ... Quality management PureConnect sms Genesys Cloud CX Topics System Administration

Discussion Thread 6
Ability for customer to leave message for a Callback

Genesys Cloud CX Basic features and ... PureConnect callback Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Added 07-16-2019

Genesys Cloud CX Basic features and ... PureConnect callback Genesys Cloud CX Topics Roadmap/New Features Unsure/Other

Discussion Thread 4
Schedule a call back against another queue

Genesys Cloud CX Topics Architecture and Design Unsure/Other Genesys Cloud CX Basic features and ... PureConnect callback

Added 07-16-2019

Genesys Cloud CX Topics Architecture and Design Unsure/Other Genesys Cloud CX Basic features and ... PureConnect callback

Discussion Thread 10
Live Chat - Waiting Message

Genesys Cloud CX Basic features and ... User Created enhance livechat Genesys Cloud CX Topics Roadmap/New Features

Added 07-16-2019

Genesys Cloud CX Basic features and ... User Created enhance livechat Genesys Cloud CX Topics Roadmap/New Features

Discussion Thread 1
Softphone provisioning

Genesys Cloud CX Basic features and ... Archive PureCloud Provisioning Softphone

Added 02-20-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Provisioning Softphone

Discussion Thread 4
Data Action using External Contact Reverselookup API : If a field is blank.

Genesys Cloud CX Basic features and ... Archive PureCloud Data Action

Added 02-16-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Data Action

Discussion Thread 2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

Genesys Cloud CX Basic features and ... Archive PureCloud Feature Monitor

Added 02-15-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Feature Monitor

Discussion Thread 4
How do phones select the edge device in an active-active configuration?

Genesys Cloud CX Basic features and ... Archive PureCloud Edge Phones

Added 02-15-2018

Genesys Cloud CX Basic features and ... Archive PureCloud Edge Phones

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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