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Genesys Cloud - Main (186)

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Basic features and functionality (187)

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187 results found for "tags:"Basic features and functionality""

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Discussion Thread 1
** Announcement * User Interface (UI) Update as of 4/11

User Created accessibility Genesys Cloud Basic features and ...

Nicholas Robinson

Added 04-11-2025

View Community

User Created accessibility Genesys Cloud Basic features and ...

Discussion Thread 8
Skill Performance Report - Can We Group Data by Queue?

Genesys Cloud Basic features and ... Genesys Cloud CX Self-Service Community Feature Requests Archive PureCloud New To Purecloud Genesys Cloud Topics Reporting/Analytics

Elizabeth Guthrie

Added 11-01-2023

View Community

Genesys Cloud Basic features and ... Genesys Cloud CX Self-Service Community Feature Requests Archive PureCloud New To Purecloud Genesys Cloud Topics Reporting/Analytics

Discussion Thread 6
ACW for emails

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud Basic features and ... Genesys Cloud Topics Routing (ACD/IVR)

Catherine DUPIRE

Added 03-02-2023

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Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud Basic features and ... Genesys Cloud Topics Routing (ACD/IVR)

Discussion Thread 6
How to Set specific Users, to set as unable to Call IDD (international) numbers

Genesys Cloud Basic features and ... User Created features Genesys Cloud Topics Telephony

Roddy Bernasor

Added 04-05-2022

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Genesys Cloud Basic features and ... User Created features Genesys Cloud Topics Telephony

Discussion Thread 12
Ability for customer to leave message for a Callback

Genesys Cloud Basic features and ... PureConnect callback Genesys Cloud Topics Roadmap/New Features Unsure/Other

Amy Clifton

Added 07-16-2019

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Genesys Cloud Basic features and ... PureConnect callback Genesys Cloud Topics Roadmap/New Features Unsure/Other

Discussion Thread 1
Softphone provisioning

Genesys Cloud Basic features and ... Archive PureCloud Provisioning Softphone

A Contributor

Added 02-20-2018

View Community

Genesys Cloud Basic features and ... Archive PureCloud Provisioning Softphone

Discussion Thread 2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

Genesys Cloud Basic features and ... Archive PureCloud Feature Monitor

A Contributor

Added 02-15-2018

View Community

Genesys Cloud Basic features and ... Archive PureCloud Feature Monitor

Discussion Thread 4
Automatic Time Zone Mapping feature?

Archive PureCloud Automatic Time Zone Automatic Time Zone ... Resource Center Genesys Cloud Basic features and ...

Patrick Rada

Added 02-14-2018

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Archive PureCloud Automatic Time Zone Automatic Time Zone ... Resource Center Genesys Cloud Basic features and ...

Discussion Thread 3
A customer of ours has requested to add the ability to disable the Chat feature on a per user basis.

Genesys Cloud Basic features and ... Archive PureCloud User Basis

Travis Bullion

Added 02-06-2018

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Genesys Cloud Basic features and ... Archive PureCloud User Basis

Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Genesys Cloud Basic features and ... Archive PureCloud Inbound Calls Outbound Campaign

Michael Cofer

Added 02-06-2018

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Genesys Cloud Basic features and ... Archive PureCloud Inbound Calls Outbound Campaign

Showing 1-10 of 187 results

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 1 **** Announcement *** User Interface (UI) Update as of 4/11

Discussion Thread 8 Skill Performance Report - Can We Group Data by Queue?

Discussion Thread 6 ACW for emails

Discussion Thread 6 How to Set specific Users, to set as unable to Call IDD (international) numbers

Discussion Thread 12 Ability for customer to leave message for a Callback

Discussion Thread 1 Softphone provisioning

Discussion Thread 2 I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

Discussion Thread 4 Automatic Time Zone Mapping feature?

Discussion Thread 3 A customer of ours has requested to add the ability to disable the Chat feature on a per user basis.

Discussion Thread 3 Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

About Genesys

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Discussion Thread 1
** Announcement * User Interface (UI) Update as of 4/11

Discussion Thread 8
Skill Performance Report - Can We Group Data by Queue?

Discussion Thread 6
ACW for emails

Discussion Thread 6
How to Set specific Users, to set as unable to Call IDD (international) numbers

Discussion Thread 12
Ability for customer to leave message for a Callback

Discussion Thread 1
Softphone provisioning

Discussion Thread 2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

Discussion Thread 4
Automatic Time Zone Mapping feature?

Discussion Thread 3
A customer of ours has requested to add the ability to disable the Chat feature on a per user basis.

Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?