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Basic features and functionality (281)

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281 results found for "tags:"Basic features and functionality""

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Discussion Thread 8
Skill Performance Report - Can We Group Data by Queue?

Genesys Cloud Basic features and ... Genesys Cloud CX Self-Service Community Feature Requests Archive PureCloud New To Purecloud Genesys Cloud Topics Reporting/Analytics

Elizabeth Guthrie

Added 11-01-2023

View Community

Genesys Cloud Basic features and ... Genesys Cloud CX Self-Service Community Feature Requests Archive PureCloud New To Purecloud Genesys Cloud Topics Reporting/Analytics

Discussion Thread 6
ACW for emails

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud Basic features and ... Genesys Cloud Topics Routing (ACD/IVR)

Catherine DUPIRE

Added 03-02-2023

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Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud Basic features and ... Genesys Cloud Topics Routing (ACD/IVR)

Discussion Thread 6
How to Set specific Users, to set as unable to Call IDD (international) numbers

Genesys Cloud Basic features and ... User Created features Genesys Cloud Topics Telephony

Roddy Bernasor

Added 04-05-2022

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Genesys Cloud Basic features and ... User Created features Genesys Cloud Topics Telephony

Discussion Thread 2
Real Time SMS interaction view and status

Genesys Cloud Basic features and ... Quality management PureConnect sms Genesys Cloud Topics System Administration

Tim Walters

Added 12-06-2019

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Genesys Cloud Basic features and ... Quality management PureConnect sms Genesys Cloud Topics System Administration

Discussion Thread 10
Live Chat - Waiting Message

Genesys Cloud Basic features and ... User Created enhance livechat Genesys Cloud Topics Roadmap/New Features

Amy Clifton

Added 07-16-2019

View Community

Genesys Cloud Basic features and ... User Created enhance livechat Genesys Cloud Topics Roadmap/New Features

Discussion Thread 12
Ability for customer to leave message for a Callback

Genesys Cloud Basic features and ... PureConnect callback Genesys Cloud Topics Roadmap/New Features Unsure/Other

Amy Clifton

Added 07-16-2019

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Genesys Cloud Basic features and ... PureConnect callback Genesys Cloud Topics Roadmap/New Features Unsure/Other

Discussion Thread 4
Schedule a call back against another queue

Genesys Cloud Topics Architecture and Design Unsure/Other Genesys Cloud Basic features and ... PureConnect callback

Amy Clifton

Added 07-16-2019

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Genesys Cloud Topics Architecture and Design Unsure/Other Genesys Cloud Basic features and ... PureConnect callback

Discussion Thread 1
Softphone provisioning

Genesys Cloud Basic features and ... Archive PureCloud Provisioning Softphone

A Contributor

Added 02-20-2018

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Genesys Cloud Basic features and ... Archive PureCloud Provisioning Softphone

Discussion Thread 4
Data Action using External Contact Reverselookup API : If a field is blank.

Genesys Cloud Basic features and ... Archive PureCloud Data Action

A Contributor

Added 02-16-2018

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Genesys Cloud Basic features and ... Archive PureCloud Data Action

Discussion Thread 2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

Genesys Cloud Basic features and ... Archive PureCloud Feature Monitor

A Contributor

Added 02-15-2018

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Genesys Cloud Basic features and ... Archive PureCloud Feature Monitor

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 8 Skill Performance Report - Can We Group Data by Queue?

Discussion Thread 6 ACW for emails

Discussion Thread 6 How to Set specific Users, to set as unable to Call IDD (international) numbers

Discussion Thread 2 Real Time SMS interaction view and status

Discussion Thread 10 Live Chat - Waiting Message

Discussion Thread 12 Ability for customer to leave message for a Callback

Discussion Thread 4 Schedule a call back against another queue

Discussion Thread 1 Softphone provisioning

Discussion Thread 4 Data Action using External Contact Reverselookup API : If a field is blank.

Discussion Thread 2 I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

About Genesys

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Discussion Thread 8
Skill Performance Report - Can We Group Data by Queue?

Discussion Thread 6
ACW for emails

Discussion Thread 6
How to Set specific Users, to set as unable to Call IDD (international) numbers

Discussion Thread 2
Real Time SMS interaction view and status

Discussion Thread 10
Live Chat - Waiting Message

Discussion Thread 12
Ability for customer to leave message for a Callback

Discussion Thread 4
Schedule a call back against another queue

Discussion Thread 1
Softphone provisioning

Discussion Thread 4
Data Action using External Contact Reverselookup API : If a field is blank.

Discussion Thread 2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.