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Genesys Cloud CX (12)

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CALLBACK (12)

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12 results found for "tags:"CALLBACK""

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Discussion Thread 2
Change priority callback request

Archive PureCloud CALLBACK Callback Request Jeroen Priority Genesys Cloud CX Contact center ...

Jeroen Van der Sandt

Added 11-13-2017

Archive PureCloud CALLBACK Callback Request Jeroen Priority Genesys Cloud CX Contact center ...

Discussion Thread 8
Schedule a callback during a voice interaction

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Callback Agent Personal Callba Schedule Callback Voice Interaction

Added 11-09-2017

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Callback Agent Personal Callba Schedule Callback Voice Interaction

Discussion Thread 6
CallBack in Queue. How can I skip all the actions by agents if Queue has no Wrap-up.

Genesys Cloud CX Architect Contact center agents Archive PureCloud CALLBACK

Added 10-30-2017

Genesys Cloud CX Architect Contact center agents Archive PureCloud CALLBACK

Discussion Thread 2
Wrapup codes on Callbacks

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Callbacks Wrapup Codes

Tobias Zackrisson

Added 10-17-2017

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Callbacks Wrapup Codes

Discussion Thread 2
Wrapup duration of callback call is recorded as "0s".

Archive PureCloud CALLBACK US Wrapup Duration Genesys Cloud CX Ideas and feedback

Added 10-13-2017

Archive PureCloud CALLBACK US Wrapup Duration Genesys Cloud CX Ideas and feedback

Discussion Thread 3
Utilization - Agent still receives second Interaction

Archive PureCloud ACD Agent Utilization CALLBACK Different ... Genesys Cloud CX Contact center agents

Added 09-06-2017

Archive PureCloud ACD Agent Utilization CALLBACK Different ... Genesys Cloud CX Contact center agents

Discussion Thread 13
Issues with Customer Callbacks

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Customer Callbacks

Added 08-09-2017

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Customer Callbacks

Discussion Thread 2
Recording customer name for callback

Genesys Cloud CX Architect Contact center ... Archive PureCloud CALLBACK

Benjamin Winter

Added 07-13-2017

Genesys Cloud CX Architect Contact center ... Archive PureCloud CALLBACK

Discussion Thread 4
Auto-dialing on callbacks

Archive PureCloud Auto Dial CALLBACK Genesys Cloud CX Contact center ...

Added 06-30-2017

Archive PureCloud Auto Dial CALLBACK Genesys Cloud CX Contact center ...

Discussion Thread 6
Callbacks on timeline screen

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Timeline Screen

Tobias Zackrisson

Added 06-29-2017

Genesys Cloud CX Basic features and ... Archive PureCloud CALLBACK Timeline Screen

Showing 1-10 of 12 results

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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