Good morning,

We are currently piloting Agent Assist in our environment and agents are pleased with the tech. Is there a way to get Agent Assist to work on callbacks? If not, is there a plan to make it available on callbacks in the future?

UPDATE - I tested dialing outbound calls on behalf of a queue and this enables Agent Assist. Is there a way to configure callbacks so that when an agent clicks to outbound dial a callback it will automatically call on behalf of a queue?

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Brady
Seattle, USA
------------------------------

Hi Brady,

Not yet but please vote on this idea for Dialer and Callback support https://genesyscloud.ideas.aha.io/ideas/DXAA-I-67

Good morning,

We are currently piloting Agent Assist in our environment and agents are pleased with the tech. Is there a way to get Agent Assist to work on callbacks? If not, is there a plan to make it available on callbacks in the future?

UPDATE - I tested dialing outbound calls on behalf of a queue and this enables Agent Assist. Is there a way to configure callbacks so that when an agent clicks to outbound dial a callback it will automatically call on behalf of a queue?

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Brady
Seattle, USA
------------------------------

Hi Brady,

Not yet but please vote on this idea for Dialer and Callback support https://genesyscloud.ideas.aha.io/ideas/DXAA-I-67

------------------------------
Richard Chandler
Connect

Original Message:
Sent: 11-28-2023 09:40
From: Brady Speed
Subject: Agent Assist on Callbacks

Good morning,

We are currently piloting Agent Assist in our environment and agents are pleased with the tech. Is there a way to get Agent Assist to work on callbacks? If not, is there a plan to make it available on callbacks in the future?

UPDATE - I tested dialing outbound calls on behalf of a queue and this enables Agent Assist. Is there a way to configure callbacks so that when an agent clicks to outbound dial a callback it will automatically call on behalf of a queue?

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Brady
Seattle, USA
------------------------------

Hello. I need this feature too, and have just voted for the idea. 

I can see it's status is "in develpment", but there is no target date announced. Do you know when will the feature be available ?

Thank you

#CALLBACK #AI #ConversationalAI(Bots,AgentAssist,etc.) 
------------------------------
Catherine DUPIRE
NXO FRANCE SASU

Original Message:
Sent: 12-01-2023 10:16
From: Richard Chandler
Subject: Agent Assist on Callbacks

Hi Brady,

Not yet but please vote on this idea for Dialer and Callback support https://genesyscloud.ideas.aha.io/ideas/DXAA-I-67

------------------------------
Richard Chandler
Connect

Original Message:
Sent: 11-28-2023 09:40
From: Brady Speed
Subject: Agent Assist on Callbacks

Good morning,

We are currently piloting Agent Assist in our environment and agents are pleased with the tech. Is there a way to get Agent Assist to work on callbacks? If not, is there a plan to make it available on callbacks in the future?

UPDATE - I tested dialing outbound calls on behalf of a queue and this enables Agent Assist. Is there a way to configure callbacks so that when an agent clicks to outbound dial a callback it will automatically call on behalf of a queue?

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Brady
Seattle, USA
------------------------------