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In this video @Santosh Bhandari talks about CX Cloud from Genesys and Salesforce language support. The CX Cloud from Genesys and Salesforce now supports localization to the Salesforce system language. This feature helps agents view Genesys components in their local language, improving...
In this video @Guru Prasadh Jeevan Rao discusses a new feature "Enhanced bulk import for external contacts" Administrators can now use enhanced bulk import tools for external contacts in Genesys Cloud. This update includes several new features designed to simplify and improve data import...
In this video, @Santosh Bhandari talks about the guided setup experience for CX Cloud installation. Administrators can now install and configure the CX Cloud and Salesforce integration packages within Salesforce Service Cloud using a new guided setup experience. This feature introduces a...
In this video I talk about supporting links for operational event details. Administrators can now use supporting links in the operational console to view more details and troubleshoot operational events more efficiently. When available, these links navigate administrators directly to a...
In this video @Brian Feeney talks about how to track and optimize flow size with enhanced insights. Flow authors can now use the Flow Size feature to gain detailed insights into how individual flow elements contribute to overall flow size. This feature helps authors proactively manage and...
In this video, @Takakiyo Ikari talks about the improved Agent Messaging Interface. Genesys Cloud refreshed the agent messaging interface with improvements that provide a more user-friendly experience and a future-ready codebase. The updated interface maintains feature parity with the...
In this video , @Shigeki Sahashi talks about automatic missed call notifications for mobile communicate users. Genesys Cloud Communicate users can now enable automatic missed call notifications on iOS and Android devices. This feature helps users stay responsive by alerting them when they...
In this video, @Rebecca Harper discusses a new feature "Agent Copilot summarization model improvement" Administrators can now use the updated summarization model within Agent Copilot to improve support for outbound engagements and enhance currency recognition. The improved model helps...
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In this video, @Yu Tan discusses a new feature "Enhanced interaction visibility in agent status widget" Supervisors can now use the agent status widget in performance dashboards to view all interactions handled by agents, along with the durations of the shortest and longest interactions....