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Contact center agents are the front lines of your brand experience — and your brand’s success. But they don’t always get the feedback they need. Contact center managers can coach agents based on data — not hunches. #Contactcenteragents #Contactcenterperformance #Contactcentermanagers ...
Video - ObserveAI Webinar - edited - version 2 final.mp4
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.