Discussion Thread 2

Voice consult UI improvement and new digital consult and warm transfer feature

Discussion Thread 10

Post-Chat Transcripts formatting

Discussion Thread 3

Opt out via expletives

Library Entry

Typing indicators in Mobile Messenger

In this video @Brian Feeney talks about typing indicators in Mobile Messenger. Participants can now see when the other party is typing in Mobile Messenger conversations, indicated by three dots that precede a response. This feature aligns Mobile Messenger with web messaging capabilities,...

Discussion Thread 4

MessagingService.startConversation does not trigger backend POST in headlessMode=true

Discussion Thread 1

Genesys Cloud Digital Channels pricing updates

Library Entry

Genesys Cloud Digital Channels pricing updates

As part of our commitment to a transparent, competitive, and simplified pricing structure, we are notifying you of upcoming changes to Genesys Cloud Digital Channels pricing, effective June 16, 2025. #DigitalChannels

Genesys_Cloud_digital_price_updates_2025_Community.pdf

Library Entry

Genesys Cloud SMS pricing will be updated effective June 16, 2025.

Genesys Cloud SMS Pricing has remained unchanged for several years; therefore, we are updating our SMS rates to align with market pricing. #DigitalChannels

Genesys_Cloud_SMS_pricing_2025.pdf

Discussion Thread 2

Email Admin UI Refresh - Coming Soon!

Library Entry

Email Admin UI Refresh - Coming Soon!

#DigitalChannels

Email Admin UI Refresh - Sample Screenshots.pdf