Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 2 Logging capability

Discussion Thread 3 can we embed chat widgets into agent script?

Discussion Thread 2 Inconsistent ways of responding to an interaction when using Omni-Channel

Discussion Thread 1 Help with Module, want to display a message before co-browse initialed

Discussion Thread 4 Update Chat Subject in DB

Discussion Thread 1 Chat widget setup help

Discussion Thread 3 Real Time Alerts for systems integrated with GC

Discussion Thread 1 Genesys Widigit not for co -browse unable to remove message "are yo uon thephone wiht our representative

Discussion Thread 1 Is anyone using the Genesys Whatsapp service on PureConnect ?

Discussion Thread 4 Cherry Picking / Manual Assignment

About Genesys

Discussion Thread 2
Logging capability

Discussion Thread 3
can we embed chat widgets into agent script?

Discussion Thread 2
Inconsistent ways of responding to an interaction when using Omni-Channel

Discussion Thread 1
Help with Module, want to display a message before co-browse initialed

Discussion Thread 4
Update Chat Subject in DB

Discussion Thread 1
Chat widget setup help

Discussion Thread 3
Real Time Alerts for systems integrated with GC

Discussion Thread 1
Genesys Widigit not for co -browse unable to remove message "are yo uon thephone wiht our representative

Discussion Thread 1
Is anyone using the Genesys Whatsapp service on PureConnect ?

Discussion Thread 4
Cherry Picking / Manual Assignment