Discussion Thread 1

WhatsApp Reporting and Operations Challenges

Discussion Thread 2

Web Messaging transcript shows agent Profile name

Discussion Thread 3

Upcoming Messenger Improvement: Launcher Persistence after Proactive Trigger

Library Entry

Improved Messenger UI color contrast patterns

In this video, Brian discusses a new feature "Improved Messenger UI color contrast patterns". Users can now use enhanced button selector visibility to experience improved keyboard tabbing navigation in Messenger. Also, Messenger now provides upgraded color contrast patterns for specific...

20231108_FeatureReview_DX_Digital Web & Mobile Messaging_ImprovedMessengerUIColorContrastPatterns_BF.mp4

Discussion Thread 2

Email thread for agent when utilisation max capacity is set to one

Discussion Thread 4

SMS Messaging Down

Library Entry

The Digital Insights Dashboard

#DigitalChannels #Reporting/Analytics

Discussion Thread 1

The Digital Insights Dashboard

Library Entry

Messenger co-browse toolbar improvements

In this video @Takakiyo Ikari reviews the improvements to the messenger co-browse toolbar. Customers can now use the new co-browse toolbar to perform drag and drop functionalities. Agents can also use the co-browse toolbar to request that the customer navigate to an agent-chosen URL. For...

20231018_FeatureReview_DX_Digital Web & Mobile Messaging_Co-browse Toolbar Improvements_TI.mp4

Discussion Thread 2

Web Messaging - Co-Browse on a SalesForce lightining page not working?