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Discussion Thread 3

Is it possible to call data actions after transferring the call to the agent (via Transfer to ACD/user) in digital bot flow?

Discussion Thread 5

Email interaction live monitoring and transcription

Discussion Thread 2

Error delivering a WhatsApp template

Library Entry

Error delivering a WhatsApp template

#DigitalChannels

Captura de pantalla 2025-12-10 141204.png

Discussion Thread 6

Canned response for outbound manual SMS

Discussion Thread 1

Digital User Tracking, previously known as Journey Tracking

Library Entry

Digital User Tracking FAQ

Here you will find a list of top questions (and answers) that customers have asked about Digital User Tracking in Messenger. For more information on Digital User Tracking in Messenger, please see this Community discussion . #DigitalChannels

Library Entry

How to Enable and Configure Web Tracking in Messenger

As of December 8th, 2025, Digital User Tracking is now included in Messenger. Use this document as a step-by-step guide to enabling and configuring web tracking in Messenger. For more information on Digital User Tracking in Messenger, please see this Community discussion . #DigitalChannels

Digital User Tracking How-To Guide.pdf

Discussion Thread 2

Agent Copilot implementation and to present the call summary to the agent for review after ACW

Discussion Thread 2

Sensitive data masking in transcript - NOT WORKED after trying few options