Event

See Genesys Cloud in action: Bringing social media into your contact center

Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context...

 02-27-2020 | 14:00 - 15:00 ET

Event

See Genesys Cloud in action: Bringing social media into your contact center

Social media for businesses is an opportunity to connect with customers in a new way, but poorly managed social media can be a death blow for your company. Bringing social into your call center platform lets your business excel. You can focus on the most important interactions and add context...

 02-27-2020 | 14:00 - 15:00 ET

Discussion Thread 2

Upgrade Interaction server from 8.5.110.10 to 8.5.306.05

Discussion Thread 1

Inbound Fax Routing to a Queue

Discussion Thread 2

Disconnect Interaction

Discussion Thread 3

Facebook Integration

Discussion Thread 1

where Chatid and participant id on database

Discussion Thread 3

DeepLink Chat widget

Discussion Thread 2

Outlook 365 integration with PureConnect CaaS

Discussion Thread 3

Can we migrate Interactive Insigts into CX Insights