A place to ask questions, connect with others, and stay in the know
In this video @Krishneel Mani talks about queue segmentation of canned responses. Administrators can now assign canned response libraries to queues and limit the number of responses that appear on the interaction panel. During an interaction, agents can only view responses from libraries...
#Roadmap/NewFeatures #ExternalContact #ContactManagement #SingleCustomerView #DigitalChannels
PURE-4886 Identifier Claiming reporting and visualization.pptx