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6 results found for "tags:"EMail Interaction""
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ACW for emails
Archive PureCloud
ACW
Agent Interactions
EMail Interaction
Email Queue
Wrapup Duration
Genesys Cloud CX
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Genesys Cloud CX Topics
Routing (ACD/IVR)
Catherine Dupire
Added 30 days ago
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ACW
Agent Interactions
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Genesys Cloud CX
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18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?
Genesys Cloud CX
Contact center ...
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EMail Interaction
SLA
Louis Goh
Added 01-29-2018
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Genesys Cloud CX
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EMail Interaction
SLA
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2
How can I open an attachment contained in an email interaction?
Genesys Cloud CX
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Email
EMail Interaction
Vanessa Vanessa Ocampo
Added 12-11-2017
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Genesys Cloud CX
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Email
EMail Interaction
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2
Feature request: Configurable notification options for interaction notifications
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Genesys Cloud CX
Ideas and feedback
Jason Bruderlin
Added 08-16-2017
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Configurable ...
EMail Interaction
Feature Request
Genesys Cloud CX
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5
Forward eMail interaction by an Agent
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Direct Response
EMail Interaction
Rogier Bosch
Added 07-06-2017
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Direct Response
EMail Interaction
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7
Forward eMail interaction to external eMail address
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ACD
EMail Interaction
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Genesys Cloud CX
Architect
Interaction routing (ACD)
Pabx Quant
Added 07-05-2017
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