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Genesys Cloud - Main (10)
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EMail Interaction (10)
Contact center administration (2)
Digital Channels (2)
Email (2)
Reporting/Analytics (2)
ACD (1)
ACW (1)
Agent Interactions (1)
Analytics (1)
Architect (1)
Basic features and functionality (1)
Calls Stuck In Queue's (1)
Configurable Notification Options (1)
Direct Response (1)
email (1)
Email Queue (1)
External EMail Address (1)
Feature Request (1)
File Attachments (1)
Ideas and feedback (1)
Interaction routing (ACD) (1)
Omni-channel desktop (1)
Performance (1)
Remote Call ForWARDING (1)
Routing (ACD/IVR) (1)
Security and Compliance (1)
SLA (1)
Wrapup Duration (1)
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Api (1)
Email (1)
History (1)
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Older (10)
10 results found for "tags:"EMail Interaction""
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Discussion Thread
2
Agent's ability to edit body of the email for compliance requirement
Dhanalakshmi Vasudevan
Added 08-15-2024
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Discussion Thread
3
A email interaction stuck on the agent in the Assignment services.
Mamadou DIOP
Added 08-09-2024
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Discussion Thread
2
Email : Show history by default
Catherine DUPIRE
Added 06-01-2023
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Discussion Thread
4
How to be able to see the content of an email
Catherine DUPIRE
Added 04-27-2023
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Discussion Thread
6
ACW for emails
Catherine DUPIRE
Added 03-02-2023
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Discussion Thread
18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?
Louis Goh
Added 01-29-2018
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Discussion Thread
2
How can I open an attachment contained in an email interaction?
Vanessa Vanessa Ocampo
Added 12-11-2017
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Discussion Thread
2
Feature request: Configurable notification options for interaction notifications
Jason Bruderlin
Added 08-16-2017
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Discussion Thread
5
Forward eMail interaction by an Agent
Rogier Bosch
Added 07-06-2017
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Discussion Thread
7
Forward eMail interaction to external eMail address
Pabx Quant
Added 07-05-2017
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Showing 1-10 of 10 results
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