Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 18 Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 2 How can I open an attachment contained in an email interaction?

Discussion Thread 2 Feature request: Configurable notification options for interaction notifications

Discussion Thread 5 Forward eMail interaction by an Agent

Discussion Thread 7 Forward eMail interaction to external eMail address

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Discussion Thread 18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 2
How can I open an attachment contained in an email interaction?

Discussion Thread 2
Feature request: Configurable notification options for interaction notifications

Discussion Thread 5
Forward eMail interaction by an Agent

Discussion Thread 7
Forward eMail interaction to external eMail address