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18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?
PureCloud
Contact center ...
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EMail Interaction
SLA
Louis Goh
Added 01-29-2018
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PureCloud
Contact center ...
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EMail Interaction
SLA
Discussion Thread
2
How can I open an attachment contained in an email interaction?
PureCloud
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Email
EMail Interaction
Vanessa Vanessa Ocampo
Added 12-11-2017
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PureCloud
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Email
EMail Interaction
Discussion Thread
2
Feature request: Configurable notification options for interaction notifications
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Configurable ...
EMail Interaction
Feature Request
PureCloud
Ideas and feedback
Jason Bruderlin
Added 08-16-2017
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Configurable ...
EMail Interaction
Feature Request
PureCloud
Ideas and feedback
Discussion Thread
5
Forward eMail interaction by an Agent
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Direct Response
EMail Interaction
Rogier Bosch
Added 07-06-2017
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Direct Response
EMail Interaction
Discussion Thread
7
Forward eMail interaction to external eMail address
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ACD
EMail Interaction
External EMail Address
File Attachments
Remote Call ForWARDING
PureCloud
Architect
Interaction routing (ACD)
Pabx Quant
Added 07-05-2017
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ACD
EMail Interaction
External EMail Address
File Attachments
Remote Call ForWARDING
PureCloud
Architect
Interaction routing (ACD)
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