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EMail Interaction (10)
Contact center administration (2)
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email (1)
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10 results found for "tags:"EMail Interaction""
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Discussion Thread
2
Agent's ability to edit body of the email for compliance requirement
Genesys Cloud Topics
Digital Channels
User Created
email
Archive PureCloud
EMail Interaction
Security and Compliance
Dhanalakshmi Vasudevan
Added 24 days ago
View Community
Genesys Cloud Topics
Digital Channels
User Created
email
Archive PureCloud
EMail Interaction
Security and Compliance
Discussion Thread
3
A email interaction stuck on the agent in the Assignment services.
User Created
API
Archive PureCloud
Calls Stuck In Queue's
EMail Interaction
Genesys Cloud Topics
Reporting/Analytics
Mamadou DIOP
Added 30 days ago
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User Created
API
Archive PureCloud
Calls Stuck In Queue's
EMail Interaction
Genesys Cloud Topics
Reporting/Analytics
Discussion Thread
2
Email : Show history by default
Archive PureCloud
Email
EMail Interaction
User Created
history
Genesys Multicloud Cloud
Omni-channel desktop
Catherine DUPIRE
Added 06-01-2023
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Archive PureCloud
Email
EMail Interaction
User Created
history
Genesys Multicloud Cloud
Omni-channel desktop
Discussion Thread
3
How to be able to see the content of an email
Genesys Multicloud Cloud
Analytics
Genesys Cloud Topics
Digital Channels
Reporting/Analytics
PureConnect
email
Archive PureCloud
EMail Interaction
Performance
Catherine DUPIRE
Added 04-27-2023
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Genesys Multicloud Cloud
Analytics
Genesys Cloud Topics
Digital Channels
Reporting/Analytics
PureConnect
email
Archive PureCloud
EMail Interaction
Performance
Discussion Thread
6
ACW for emails
Archive PureCloud
ACW
Agent Interactions
EMail Interaction
Email Queue
Wrapup Duration
Genesys Cloud
Basic features and ...
Genesys Cloud Topics
Routing (ACD/IVR)
Catherine DUPIRE
Added 03-02-2023
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Archive PureCloud
ACW
Agent Interactions
EMail Interaction
Email Queue
Wrapup Duration
Genesys Cloud
Basic features and ...
Genesys Cloud Topics
Routing (ACD/IVR)
Discussion Thread
18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?
Genesys Cloud
Contact center ...
Archive PureCloud
EMail Interaction
SLA
Louis Goh
Added 01-29-2018
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Genesys Cloud
Contact center ...
Archive PureCloud
EMail Interaction
SLA
Discussion Thread
2
How can I open an attachment contained in an email interaction?
Genesys Cloud
Contact center ...
Archive PureCloud
Email
EMail Interaction
Vanessa Vanessa Ocampo
Added 12-11-2017
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Genesys Cloud
Contact center ...
Archive PureCloud
Email
EMail Interaction
Discussion Thread
2
Feature request: Configurable notification options for interaction notifications
Archive PureCloud
Configurable ...
EMail Interaction
Feature Request
Genesys Cloud
Ideas and feedback
Jason Bruderlin
Added 08-16-2017
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Archive PureCloud
Configurable ...
EMail Interaction
Feature Request
Genesys Cloud
Ideas and feedback
Discussion Thread
5
Forward eMail interaction by an Agent
Archive PureCloud
Direct Response
EMail Interaction
Rogier Bosch
Added 07-06-2017
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Archive PureCloud
Direct Response
EMail Interaction
Discussion Thread
7
Forward eMail interaction to external eMail address
Archive PureCloud
ACD
EMail Interaction
External EMail Address
File Attachments
Remote Call ForWARDING
Genesys Cloud
Architect
Interaction routing (ACD)
Pabx Quant
Added 07-05-2017
View Community
Archive PureCloud
ACD
EMail Interaction
External EMail Address
File Attachments
Remote Call ForWARDING
Genesys Cloud
Architect
Interaction routing (ACD)
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