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Genesys Cloud CX (8)

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EMail Interaction (8)

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8 results found for "tags:"EMail Interaction""

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Discussion Thread 2
Email : Show history by default

Archive PureCloud Email EMail Interaction User Created history Genesys Multicloud CX Cloud Omni-channel desktop

Catherine DUPIRE

Added 06-01-2023

Archive PureCloud Email EMail Interaction User Created history Genesys Multicloud CX Cloud Omni-channel desktop

Discussion Thread 3
How to be able to see the content of an email

Genesys Multicloud CX Cloud Analytics Genesys Cloud CX Topics Digital Channels Reporting/Analytics PureConnect email Archive PureCloud EMail Interaction Performance

Catherine DUPIRE

Added 04-27-2023

Genesys Multicloud CX Cloud Analytics Genesys Cloud CX Topics Digital Channels Reporting/Analytics PureConnect email Archive PureCloud EMail Interaction Performance

Discussion Thread 6
ACW for emails

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud CX Basic features and ... Genesys Cloud CX Topics Routing (ACD/IVR)

Catherine DUPIRE

Added 03-02-2023

Archive PureCloud ACW Agent Interactions EMail Interaction Email Queue Wrapup Duration Genesys Cloud CX Basic features and ... Genesys Cloud CX Topics Routing (ACD/IVR)

Discussion Thread 18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Genesys Cloud CX Contact center ... Archive PureCloud EMail Interaction SLA

Added 01-29-2018

Genesys Cloud CX Contact center ... Archive PureCloud EMail Interaction SLA

Discussion Thread 2
How can I open an attachment contained in an email interaction?

Genesys Cloud CX Contact center ... Archive PureCloud Email EMail Interaction

Vanessa Vanessa Ocampo

Added 12-11-2017

Genesys Cloud CX Contact center ... Archive PureCloud Email EMail Interaction

Discussion Thread 2
Feature request: Configurable notification options for interaction notifications

Archive PureCloud Configurable ... EMail Interaction Feature Request Genesys Cloud CX Ideas and feedback

Jason Bruderlin

Added 08-16-2017

Archive PureCloud Configurable ... EMail Interaction Feature Request Genesys Cloud CX Ideas and feedback

Discussion Thread 5
Forward eMail interaction by an Agent

Archive PureCloud Direct Response EMail Interaction

Added 07-06-2017

Archive PureCloud Direct Response EMail Interaction

Discussion Thread 7
Forward eMail interaction to external eMail address

Archive PureCloud ACD EMail Interaction External EMail Address File Attachments Remote Call ForWARDING Genesys Cloud CX Architect Interaction routing (ACD)

Added 07-05-2017

Archive PureCloud ACD EMail Interaction External EMail Address File Attachments Remote Call ForWARDING Genesys Cloud CX Architect Interaction routing (ACD)

Showing 1-8 of 8 results

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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