Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 18 Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 2 How can I open an attachment contained in an email interaction?

Discussion Thread 2 Feature request: Configurable notification options for interaction notifications

Discussion Thread 5 Forward eMail interaction by an Agent

Discussion Thread 7 Forward eMail interaction to external eMail address

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Discussion Thread 18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 2
How can I open an attachment contained in an email interaction?

Discussion Thread 2
Feature request: Configurable notification options for interaction notifications

Discussion Thread 5
Forward eMail interaction by an Agent

Discussion Thread 7
Forward eMail interaction to external eMail address