Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 2 Exporting .csv of Interactions that includes ACD time.

Discussion Thread 2 Performance Workspace Views

Discussion Thread 2 I'd like the option to disable audio alerting, and only have the visual pop-up when a call is coming in. Or, at the very least, make it so that the incoming call only beeps once and not repeatedly.

Discussion Thread 1 PureCloud should not relay "Reset password on expire" when set with ADFS.

Discussion Thread 4 How to keep a customer on hold after a conference canceled by the 3rd member ?

Discussion Thread 2 PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

Discussion Thread 2 Feature request: Configurable notification options for interaction notifications

Discussion Thread 2 Group voicemail for Queue

Discussion Thread 2 Chat sound notification when customer responds

Discussion Thread 3 Schedule Callback more than two weeks out

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Discussion Thread 2
Exporting .csv of Interactions that includes ACD time.

Discussion Thread 2
Performance Workspace Views

Discussion Thread 2
I'd like the option to disable audio alerting, and only have the visual pop-up when a call is coming in. Or, at the very least, make it so that the incoming call only beeps once and not repeatedly.

Discussion Thread 1
PureCloud should not relay "Reset password on expire" when set with ADFS.

Discussion Thread 4
How to keep a customer on hold after a conference canceled by the 3rd member ?

Discussion Thread 2
PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

Discussion Thread 2
Feature request: Configurable notification options for interaction notifications

Discussion Thread 2
Group voicemail for Queue

Discussion Thread 2
Chat sound notification when customer responds

Discussion Thread 3
Schedule Callback more than two weeks out