Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 2 Performance Workspace Views

Discussion Thread 2 I'd like the option to disable audio alerting, and only have the visual pop-up when a call is coming in. Or, at the very least, make it so that the incoming call only beeps once and not repeatedly.

Discussion Thread 1 PureCloud should not relay "Reset password on expire" when set with ADFS.

Discussion Thread 4 How to keep a customer on hold after a conference canceled by the 3rd member ?

Discussion Thread 2 PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

Discussion Thread 2 Feature request: Configurable notification options for interaction notifications

Discussion Thread 2 Group voicemail for Queue

Discussion Thread 2 Chat sound notification when customer responds

Discussion Thread 3 Schedule Callback more than two weeks out

Discussion Thread 3 Banner Messages

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Discussion Thread 2
Performance Workspace Views

Discussion Thread 2
I'd like the option to disable audio alerting, and only have the visual pop-up when a call is coming in. Or, at the very least, make it so that the incoming call only beeps once and not repeatedly.

Discussion Thread 1
PureCloud should not relay "Reset password on expire" when set with ADFS.

Discussion Thread 4
How to keep a customer on hold after a conference canceled by the 3rd member ?

Discussion Thread 2
PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

Discussion Thread 2
Feature request: Configurable notification options for interaction notifications

Discussion Thread 2
Group voicemail for Queue

Discussion Thread 2
Chat sound notification when customer responds

Discussion Thread 3
Schedule Callback more than two weeks out

Discussion Thread 3
Banner Messages