Hello! I am new to Genesys Cloud, so apologize, in advance, if this question has been asked before. I have created and saved a number of Queue, Interaction, and Agent Performance views in GC. I would like to share these views with my team. I have tried sending them a direct link, but when they copy/paste the link under their profile, the view resets to the default view, and they cannot see my customized view with specific filters and selected columns. Is there a way to share Performance Workspace views with others? 

#Reporting/Analytics

#PerformanceViews

#FeatureRequest

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Elizabeth Guthrie
Aramark Services Inc.
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Are you sending them the entire URL when you copy to them?  Do they have the same access rights to the information as you have?

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 10-26-2023 15:20
From: Elizabeth Guthrie
Subject: Performance Workspace Views

Hello! I am new to Genesys Cloud, so apologize, in advance, if this question has been asked before. I have created and saved a number of Queue, Interaction, and Agent Performance views in GC. I would like to share these views with my team. I have tried sending them a direct link, but when they copy/paste the link under their profile, the view resets to the default view, and they cannot see my customized view with specific filters and selected columns. Is there a way to share Performance Workspace views with others? 

#Reporting/Analytics

#PerformanceViews

#FeatureRequest

------------------------------
Elizabeth Guthrie
Aramark Services Inc.
------------------------------