Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  Performance Workspace Views

    Posted 10-26-2023 15:20
    Edited by Elizabeth Guthrie 11-02-2023 16:41

    Hello! I am new to Genesys Cloud, so apologize, in advance, if this question has been asked before. I have created and saved a number of Queue, Interaction, and Agent Performance views in GC. I would like to share these views with my team. I have tried sending them a direct link, but when they copy/paste the link under their profile, the view resets to the default view, and they cannot see my customized view with specific filters and selected columns. Is there a way to share Performance Workspace views with others? 


    #Reporting/Analytics

    #PerformanceViews

    #FeatureRequest

    ------------------------------
    Elizabeth Guthrie
    Aramark Services Inc.
    ------------------------------



  • 2.  RE: Performance Workspace Views

    Posted 11-12-2023 05:48

    Are you sending them the entire URL when you copy to them?  Do they have the same access rights to the information as you have?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources