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Did you miss The Right Smile | WFM (Resource Management) and Capacity Planning webinar?? Hello, WEMers and community members! Did you miss our The Right Smile | WFM (Resource Management) and Capacity Planning webinar, or do you want to watch it again? ...
Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this June for WEM. Resource Management Quality Assurance & Compliance Employee...
Optimize Long-Term Staffing with Capacity Planning Capacity Planning is a new strategic planning tool in Genesys Cloud Workforce Management that helps you forecast future demand and model how to meet it. In this webinar, you’ll learn how Capacity Planning supports smarter long-term...
07-30-2025 | 11:00 - 12:00 ET