Library Entry

The Right Smile Webinar | WFM (Resource Management) and Capacity Planning

Did you miss The Right Smile | WFM (Resource Management) and Capacity Planning webinar?? Hello, WEMers and community members! Did you miss our The Right Smile | WFM (Resource Management) and Capacity Planning webinar, or do you want to watch it again? ...

Discussion Thread 1

🚀 Capacity Planning Feedback Time – We Want to Hear From You! 🚀

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📢 Final Reminder: Don't Miss - The Right Smile | WFM (Resource Management) and Capacity Planning Webinar

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Genesys Cloud WEM | Monthly Recap // June 2025

Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this June for WEM. Resource Management Quality Assurance & Compliance Employee...

Discussion Thread 1

Genesys Cloud Capacity Planning is Here

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Genesys Cloud Release Notes | June 30th 2025

Event

Genesys Cloud WFM Capacity Planning

Optimize Long-Term Staffing with Capacity Planning Capacity Planning is a new strategic planning tool in Genesys Cloud Workforce Management that helps you forecast future demand and model how to meet it. In this webinar, you’ll learn how Capacity Planning supports smarter long-term...

 07-30-2025 | 11:00 - 12:00 ET

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Intra Day future date service level

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Please help with 7 day Workplan configurations!

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Staffing Requirements