Discussion Thread 1

New Beyond Webinar on WFM Continuous Forecasting

Discussion Thread 9

Forecasting AHT and Queue Performance View AHT calculations

Discussion Thread 2

Planning group set up help

Discussion Thread 2

Overall Service level in forecast

Discussion Thread 3

Service Goal Template - Greater than 5 Days

Discussion Thread 2

Forecasting and Scheduling supporting Work Items

Library Entry

Genesys Cloud WEM | Monthly Recap // October

October 2024 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during this October for WEM. Resource Management ...

Discussion Thread 5

📢New Feature - Weekly Long-Term Staffing Requirements in an all new UI

Library Entry

WEM What's Next Webinar | October 2024

Did you miss the October 2024 What's Next webinar?? Hello, WEMers and community members! Did you miss our October 2024 What's Next webinar, or do you want to watch it again? You can find the link to the recording right here!! Passcode: Xvm...

Discussion Thread 13

📢New Feature - The Continuous Forecast in an all new Forecasting UI