Discussion Thread 4

Query for Professional Genesys Certified Professional (GCP)

Discussion Thread 13

Forecasting Questions

Discussion Thread 3

Help Katie and her team!

Discussion Thread 5

Queues, Scheduling, and Meetings, Oh My!

Discussion Thread 1

Listen up! 📣 "Tech Talks in 20" tackles getting started with WEM

Discussion Thread 3

Agents with different skill set levels

Discussion Thread 2

Problems displaying "Time off requests pane" for agent in WFM Gen-Cloud

Discussion Thread 4

WFM AMA Now Closed - Thank you everyone who sent in questions!

Library Entry

Genesys Cloud WFM: Deep Dive Work Plan Constraints

Hi! On May 6th we released new work plan constraints that a llow planners to limit how employees assigned to a given work plan are scheduled. Now that we support multi-week scheduling, we’ve also added a series of constraints that span multiple weeks and the schedule ...

04272020_MicheleFisher_Schedule constraints.mp4

Library Entry

Genesys Cloud WFM: Overview of New Features GA May 6th

Hi Everyone, This video provides an overview of the new features we released in Genesys Cloud WFM on May 6th. If you have any questions or comments, please post them here in the Community. #GenesysCloud #WorkforceManagement

042020_MicheleFisher_WFMComingSoon(2).mp4