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Genesys Cloud WFM: Deep Dive Work Plan Constraints

Hi! On May 6th we released new work plan constraints that a llow planners to limit how employees assigned to a given work plan are scheduled. Now that we support multi-week scheduling, we’ve also added a series of constraints that span multiple weeks and the schedule ...

04272020_MicheleFisher_Schedule constraints.mp4


Library Entry
Genesys Cloud WFM: Overview of New Features GA May 6th

Hi Everyone, This video provides an overview of the new features we released in Genesys Cloud WFM on May 6th. If you have any questions or comments, please post them here in the Community. #GenesysCloud #WorkforceManagement

042020_MicheleFisher_WFMComingSoon(2).mp4