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Read what our VP of Genesys Beyond, Inna Ekhaus, has to say about developing empathetic agents in your organization. This article provides industry insights about: Re-evaluating the Agent Learning Environment Employee Performance Technology (personalized development, coaching,...
Technology should never be a barrier to delivering great customer experiences (CX). With the right training, it won’t be. The real value of your CX tech depends on how well you use it. If agents aren’t using all the capabilities you’ve invested in, you’re missing a critical opportunity to...