Discussion Thread 1

New Supervisor AI features for Speech and Text Analytics

Discussion Thread 1

New eLearning Release: Get Started with CX as Code in Genesys Cloud

Event

Genesys Cloud Security and Compliance Essentials Webinar

Genesys Cloud Security and Compliance Essentials Webinar Discover how Genesys Cloud ensures global security and compliance through a resilient architecture and robust data protection practices. This session highlights key strategies and practical tips for safeguarding your cloud...

 06-26-2025 | 11:00 - 12:00 ET

Event

External Contacts in Genesys Cloud

Genesys Webinar: External Contacts in Genesys Cloud Thursday, May 29 at 11:00 AM (U.S./Canada Eastern Time) Brief Description: - Introduction to the Event Data Platform (EDP) - How to use External Contacts and Identity Resolution - Creating and managing Custom Fields ...

 05-29-2025 | 11:00 - 12:00 ET

Discussion Thread 1

New Recorded Webinar on WFM and HRIS for Supervisors and Agents

Library Entry

Not able to access the contents of Genesys Cloud Certified Partner Certification

#Certification #GenesysCloud

Genesys Cloud Certified Partner Certification Content Page Issue.png

Discussion Thread 2

Beyond offline

Discussion Thread 1

Issue with Widget email popup

Discussion Thread 1

New eLearning Courses on AI Solutions for Self-Service and Customer Engagement

Discussion Thread 1

New Supervisor AI/Copilot Features Webinar