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5 results found for "tags:"Interactions""
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Exporting .csv of Interactions that includes ACD time.
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GenesysCloud
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Scott Travis
Added 09-04-2024
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What happens to the assigned interactions if the Evaluator does not complete them?
Genesys Cloud
Basic features and ...
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Interactions
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Certain Period
Quality Administrator
Peter Dougherty
Added 12-05-2017
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Genesys Cloud
Basic features and ...
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2
Thread mail is lost when an answer is made
Genesys Cloud
Basic features and ...
Interactions
Archive PureCloud
Thread Mail
Armando Iaizzo De Iulio
Added 08-02-2017
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Genesys Cloud
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7
When an Agent is removed from Purecloud, where do we retrieve the call recordings?
Archive PureCloud
Call REcordings
Contact center management
Genesys Cloud
Interactions
Quality management
Timm Timm Mayers
Added 06-29-2017
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Call REcordings
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4
Is there a way to get a sample of interactions to review and not just every interaction in a queue or by a certain agent?
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Certain Agent
Contact center management
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Genesys Cloud
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Shanti Lall
Added 11-01-2016
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