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12 results found for "tags:"Interactions""
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Discussion Thread 2
Exporting .csv of Interactions that includes ACD time.

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Scott Travis
Added 09-04-2024
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Discussion Thread 1
ACD Queue can't routing agent beacause agent status mismatching(interacting status)

JinSeok Kim's profile image
JinSeok Kim
Added 06-21-2022
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Discussion Thread 3
Agents providing feedback to supervisors on interactions

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Leor Grebler
Added 05-11-2020
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Discussion Thread 2
why is it that i can run a report, the same report multiple times and get different information. i have recently noticed that there are times when i will run an Agent Activity Summary export and half the data on some reps will be all zeros.

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James Dean
Added 02-06-2018
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Discussion Thread 3
What happens to the assigned interactions if the Evaluator does not complete them?

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Peter Dougherty
Added 12-05-2017
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Discussion Thread 2
Interactions not appearing

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Darryn Chang
Added 11-23-2017
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Discussion Thread 3
Replay of users status/interactions - Queue Performance

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Garth Walker
Added 10-24-2017
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Discussion Thread 47
How to clear a stuck interaction?

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Victor Chiappetta
Added 10-19-2017
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Discussion Thread 2
Thread mail is lost when an answer is made

Armando Iaizzo De Iulio's profile image
Armando Iaizzo De Iulio
Added 08-02-2017
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Discussion Thread 7
When an Agent is removed from Purecloud, where do we retrieve the call recordings?

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Timm Timm Mayers
Added 06-29-2017
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Showing 1-10 of 12 results