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Interactions (11)
Ideas and feedback (4)
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11 results found for "tags:"Interactions""
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Discussion Thread
1
ACD Queue can't routing agent beacause agent status mismatching(interacting status)
Genesys Cloud CX
Interaction routing (ACD)
Interactions
Genesys Cloud CX Topics
Routing (ACD/IVR)
PureConnect
status
user status
JinSeok Kim
Added 06-21-2022
View Community
Genesys Cloud CX
Interaction routing (ACD)
Interactions
Genesys Cloud CX Topics
Routing (ACD/IVR)
PureConnect
status
user status
Discussion Thread
3
Agents providing feedback to supervisors on interactions
Genesys Cloud CX
Contact center agents
Contact center managers
Ideas and feedback
Interactions
Genesys Cloud CX Topics
Quality Management
Roadmap/New Features
Leor Grebler
Added 05-11-2020
View Community
Genesys Cloud CX
Contact center agents
Contact center managers
Ideas and feedback
Interactions
Genesys Cloud CX Topics
Quality Management
Roadmap/New Features
Discussion Thread
2
why is it that i can run a report, the same report multiple times and get different information. i have recently noticed that there are times when i will run an Agent Activity Summary export and half the data on some reps will be all zeros.
Archive PureCloud
Agent Activity Summary
Different Information
Zerod Data
Genesys Cloud CX
Basic features and ...
Interactions
James Dean
Added 02-06-2018
View Community
Archive PureCloud
Agent Activity Summary
Different Information
Zerod Data
Genesys Cloud CX
Basic features and ...
Interactions
Discussion Thread
3
What happens to the assigned interactions if the Evaluator does not complete them?
Genesys Cloud CX
Basic features and ...
Ideas and feedback
Interactions
Archive PureCloud
Certain Period
Quality Administrator
Peter Dougherty
Added 12-05-2017
View Community
Genesys Cloud CX
Basic features and ...
Ideas and feedback
Interactions
Archive PureCloud
Certain Period
Quality Administrator
Discussion Thread
2
Interactions not appearing
Genesys Cloud CX
Contact center ...
Interactions
Archive PureCloud
Contact Lists
Darryn Chang
Added 11-23-2017
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Genesys Cloud CX
Contact center ...
Interactions
Archive PureCloud
Contact Lists
Discussion Thread
3
Replay of users status/interactions - Queue Performance
Genesys Cloud CX
Ideas and feedback
Interactions
Archive PureCloud
Queue Overview
Queues Activity View
Reporting
SLA
Users Status
Garth Walker
Added 10-24-2017
View Community
Genesys Cloud CX
Ideas and feedback
Interactions
Archive PureCloud
Queue Overview
Queues Activity View
Reporting
SLA
Users Status
Discussion Thread
47
How to clear a stuck interaction?
Archive PureCloud
Hours +
Interaction
STUCK
Genesys Cloud CX
Interactions
Victor Chiappetta
Added 10-19-2017
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Archive PureCloud
Hours +
Interaction
STUCK
Genesys Cloud CX
Interactions
Discussion Thread
2
Thread mail is lost when an answer is made
Genesys Cloud CX
Basic features and ...
Interactions
Archive PureCloud
Thread Mail
Armando Iaizzo De Iulio
Added 08-02-2017
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Genesys Cloud CX
Basic features and ...
Interactions
Archive PureCloud
Thread Mail
Discussion Thread
7
When an Agent is removed from Purecloud, where do we retrieve the call recordings?
Archive PureCloud
Call REcordings
Contact center management
Genesys Cloud CX
Interactions
Quality management
Timm Timm Mayers
Added 06-29-2017
View Community
Archive PureCloud
Call REcordings
Contact center management
Genesys Cloud CX
Interactions
Quality management
Discussion Thread
2
In Performance -> Interactions; add a new column indicating when the interaction ended
Genesys Cloud CX
Ideas and feedback
Interactions
Archive PureCloud
New Column
Performance
Erison Mogari
Added 06-05-2017
View Community
Genesys Cloud CX
Ideas and feedback
Interactions
Archive PureCloud
New Column
Performance
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