Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Community!

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 1 ACD Queue can't routing agent beacause agent status mismatching(interacting status)

Discussion Thread 3 Agents providing feedback to supervisors on interactions

Discussion Thread 2 why is it that i can run a report, the same report multiple times and get different information. i have recently noticed that there are times when i will run an Agent Activity Summary export and half the data on some reps will be all zeros.

Discussion Thread 3 What happens to the assigned interactions if the Evaluator does not complete them?

Discussion Thread 2 Interactions not appearing

Discussion Thread 3 Replay of users status/interactions - Queue Performance

Discussion Thread 47 How to clear a stuck interaction?

Discussion Thread 2 Thread mail is lost when an answer is made

Discussion Thread 7 When an Agent is removed from Purecloud, where do we retrieve the call recordings?

Discussion Thread 2 In Performance -> Interactions; add a new column indicating when the interaction ended

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 1
ACD Queue can't routing agent beacause agent status mismatching(interacting status)

Discussion Thread 3
Agents providing feedback to supervisors on interactions

Discussion Thread 2
why is it that i can run a report, the same report multiple times and get different information. i have recently noticed that there are times when i will run an Agent Activity Summary export and half the data on some reps will be all zeros.

Discussion Thread 3
What happens to the assigned interactions if the Evaluator does not complete them?

Discussion Thread 2
Interactions not appearing

Discussion Thread 3
Replay of users status/interactions - Queue Performance

Discussion Thread 47
How to clear a stuck interaction?

Discussion Thread 2
Thread mail is lost when an answer is made

Discussion Thread 7
When an Agent is removed from Purecloud, where do we retrieve the call recordings?

Discussion Thread 2
In Performance -> Interactions; add a new column indicating when the interaction ended