Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Community!

Search

More Filters

Group Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

User Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 2 Exporting .csv of Interactions that includes ACD time.

Discussion Thread 3 What happens to the assigned interactions if the Evaluator does not complete them?

Discussion Thread 2 Thread mail is lost when an answer is made

Discussion Thread 7 When an Agent is removed from Purecloud, where do we retrieve the call recordings?

Discussion Thread 4 Is there a way to get a sample of interactions to review and not just every interaction in a queue or by a certain agent?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 2
Exporting .csv of Interactions that includes ACD time.

Discussion Thread 3
What happens to the assigned interactions if the Evaluator does not complete them?

Discussion Thread 2
Thread mail is lost when an answer is made

Discussion Thread 7
When an Agent is removed from Purecloud, where do we retrieve the call recordings?

Discussion Thread 4
Is there a way to get a sample of interactions to review and not just every interaction in a queue or by a certain agent?