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In this video @Ludovic Callebaut discusses a new feature "Enhanced dynamic filtering for real-time adjustments in campaigns" Administrators can now make real-time adjustments to filter changes that apply to campaigns in Genesys Cloud Outbound, which facilitates clearer modifications to...
In this video @Ludovic Callebaut talks about the feature to add media to an Outbound SMS campaign. Administrators can now use MMS in SMS campaigns. This feature enables outbound administrators to include media with text in the Campaign SMS Template in Canned Responses and then run an SMS...
20231025_CX_Outbound_Support MMS in Outbound SMS Campaigns_LC.mp4