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In this video, Ludo discusses a new feature "Maximum number of calls per agent set at the campaign level" Administrators can now set Max Calls Per Agent for Predictive Dialing and Power Dialing mode campaigns. This outbound campaign setting enables fine-tuning the maximum number of calls that...
20240304_FeatureReview_CX_Allowing Max Calls Per Agent to be set at the Campaign Level_LC.mp4
In this video, John discusses a new feature "Additional file format support for contact lists" Administrators can now use additional file formats, including delimiter-separated formats like pipe, tab, semicolon, custom delimiter, fixed length, and Microsoft Excel, when they create outbound...
20240117_FeatureReview_CX_Additional file format support for contact lists_JS.mp4
In this video, Gaurav discusses an important feature - Agentless Outbound Campaign. In this video Gaurav discusses this important feature on outbound campaign and discusses the key aspects involved in this feature. Links: https://help.mypurecloud.com/articles/create-agentless-campaign/ ...
20230807_Usecase_CX_Outbound_AgentlessOutboundCampaigns_GS.mp4
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In this video, Ludo discusses a new feature - Data action in rule conditions for digital campaigns Outbound administrators can now use data actions in pre-contact rule conditions in outbound digital campaigns. For more information, see Use a digital rule to evaluate information from a data...
FeatureReview_CX_Outbound_Data action in rule conditions for digital campaigns_LC_20230405.mp4
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