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In this video, Gaurav discusses an important feature - Agentless Outbound Campaign. In this video Gaurav discusses this important feature on outbound campaign and discusses the key aspects involved in this feature. Links: https://help.mypurecloud.com/articles/create-agentless-campaign/ ...
In this video, Ludo discusses a new feature - Data action in rule conditions for digital campaigns Outbound administrators can now use data actions in pre-contact rule conditions in outbound digital campaigns. For more information, see Use a digital rule to evaluate information from a data...
FeatureReview_CX_Outbound_Data action in rule conditions for digital campaigns_LC_20230405.mp4
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.