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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 4
Using profile fields for schedule generation

Discussion Thread 1
In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?

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Discussion Thread 4 Using profile fields for schedule generation

Discussion Thread 1 In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 4
Using profile fields for schedule generation

Discussion Thread 1
In your profile during Edit mode you have the option to "Edit" the "Relationships" profile field. In the past we were able to add custom groups such as "Dotted Line", "Mentor" and "Team Lead". How do you add these additional groupings today?