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Queues (6)
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6 results found for "tags:"Queues""
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3
Priority on queues without using Architect
Archive PureCloud
Contact center management
Priority
Queues
Genesys Cloud CX
Ideas and feedback
Tobias Zackrisson
Added 12-19-2017
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Archive PureCloud
Contact center management
Priority
Queues
Genesys Cloud CX
Ideas and feedback
Discussion Thread
4
Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.
Archive PureCloud
Contact center management
New Agent
Queues
Rogier Bosch
Added 11-10-2017
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Contact center management
New Agent
Queues
Discussion Thread
4
add wrap-up codes to queue search function
Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Queues
Search Function
Wrap-Up Codes
Henrik Gabrielsen
Added 10-03-2017
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Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Queues
Search Function
Wrap-Up Codes
Discussion Thread
5
Assign queues to an agent
Archive PureCloud
Assign
Queues
Updates
Genesys Cloud CX
Contact center ...
Jeroen Van der Sandt
Added 09-21-2017
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Assign
Queues
Updates
Genesys Cloud CX
Contact center ...
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training.mypurecloud.com
Genesys Cloud CX
Contact center ...
Archive PureCloud
Contact center management
PureCloud Supervisor
Queues
Shanti Lall
Added 06-29-2017
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Genesys Cloud CX
Contact center ...
Archive PureCloud
Contact center management
PureCloud Supervisor
Queues
Discussion Thread
6
Architect vs Queue precedence.
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ACD
Callbacks
In-Queue
Queues
Genesys Cloud CX
Basic features and ...
Scott Bub
Added 04-05-2017
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Archive PureCloud
ACD
Callbacks
In-Queue
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Genesys Cloud CX
Basic features and ...
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