Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 3 Priority on queues without using Architect

Discussion Thread 4 Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.

Discussion Thread 4 add wrap-up codes to queue search function

Discussion Thread 5 Assign queues to an agent

Discussion Thread 1 training.mypurecloud.com

Discussion Thread 6 Architect vs Queue precedence.

About Genesys

Discussion Thread 3
Priority on queues without using Architect

Discussion Thread 4
Anyone else missing the option to see the Queues of an agent under "People" view. Now you must go to Queues to add/delete an agent. When adding a new agent more clicks / steps to make.

Discussion Thread 4
add wrap-up codes to queue search function

Discussion Thread 5
Assign queues to an agent

Discussion Thread 1
training.mypurecloud.com

Discussion Thread 6
Architect vs Queue precedence.