Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 1 Set Wrapup Code Action?

Discussion Thread 1 How to change/disable the default Group Voicemail Prompt

Discussion Thread 2 How long one inbound interaction can stay on queue?

Discussion Thread 3 Flow outcomes and loops?

Discussion Thread 3 Build Reply in Email Attendant

Discussion Thread 6 Agent not getting interactions in assigned queue

Discussion Thread 8 Transfer to External Trunk

Discussion Thread 4 Interactions not going through IVR

Discussion Thread 3 Is it possibile to launch a webservices data action when a call is abandoned?

Discussion Thread 6 Help Locating Conversation IDs

About Genesys

Discussion Thread 1
Set Wrapup Code Action?

Discussion Thread 1
How to change/disable the default Group Voicemail Prompt

Discussion Thread 2
How long one inbound interaction can stay on queue?

Discussion Thread 3
Flow outcomes and loops?

Discussion Thread 3
Build Reply in Email Attendant

Discussion Thread 6
Agent not getting interactions in assigned queue

Discussion Thread 8
Transfer to External Trunk

Discussion Thread 4
Interactions not going through IVR

Discussion Thread 3
Is it possibile to launch a webservices data action when a call is abandoned?

Discussion Thread 6
Help Locating Conversation IDs