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Chat Routing Schedules

GUGFC - AI, Chatbots, Predictive Routing, User Cases, Experience, and Lessons Learned

This event is hosted by the Genesys User Group for Customers. Any Genesys Customer can become a member of the user group and join webinars. Visit our page to learn more about the user group and how to join . If you cannot attend live, a recording will be available in the user group's...

 10-16-2019 | 12:00 - 13:30 CT

How to successfully implement AI driven Predictive Routing

Using artificial intelligence (AI) to find the optimal match between customers and agents delivers strong business results. Learn how to get started with predictive routing, deploy it at scale and achieve quick returns with minimal risks. You’ll see how to: • Simplify AI-driven predictive...

 06-19-2019 | 14:00 - 15:00 ET