Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 5 Transfers to Queue with Scheduling Logic

Discussion Thread 1 GWFM Agent Adherence Realtime Display

Discussion Thread 2 Routing 100,000 telephone numbers to one call route / flow

Discussion Thread 3 Consultative Transfer Script Question

Discussion Thread 2 Play an annoncement after Transfert to Voicemail of a queue

Discussion Thread 4 Ability to route calls based on ACD Skill Level for Internal Transferred calls.

Discussion Thread 2 Logging capability

Discussion Thread 1 Update data in conferences

Discussion Thread 3 can we embed chat widgets into agent script?

Discussion Thread 1 Dialog Engine Bot and Date Formatting

About Genesys

Discussion Thread 5
Transfers to Queue with Scheduling Logic

Discussion Thread 1
GWFM Agent Adherence Realtime Display

Discussion Thread 2
Routing 100,000 telephone numbers to one call route / flow

Discussion Thread 3
Consultative Transfer Script Question

Discussion Thread 2
Play an annoncement after Transfert to Voicemail of a queue

Discussion Thread 4
Ability to route calls based on ACD Skill Level for Internal Transferred calls.

Discussion Thread 2
Logging capability

Discussion Thread 1
Update data in conferences

Discussion Thread 3
can we embed chat widgets into agent script?

Discussion Thread 1
Dialog Engine Bot and Date Formatting