Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Discussion Thread 1 Limit concurrent interactions to be just one?

Discussion Thread 2 When using Organization Email Domain, does the Outbound Email enter first the customer Email Server, and from there to receiver's Inbox?

Discussion Thread 3 Priority Settings in ACD

Discussion Thread 4 System Voice Prompts customization

Discussion Thread 9 The variable "Call.EstimatedWaitTime" not working as expected

Discussion Thread 3 Wrap Configurations

Discussion Thread 3 Inexplicable Issues with Missing Data

Discussion Thread 2 Compare the Task ani with a specific phone number

Discussion Thread 2 Why doesn't call routing support Extension number?

Discussion Thread 6 Estimated Wait Time Calculation

About Genesys

Discussion Thread 1
Limit concurrent interactions to be just one?

Discussion Thread 2
When using Organization Email Domain, does the Outbound Email enter first the customer Email Server, and from there to receiver's Inbox?

Discussion Thread 3
Priority Settings in ACD

Discussion Thread 4
System Voice Prompts customization

Discussion Thread 9
The variable "Call.EstimatedWaitTime" not working as expected

Discussion Thread 3
Wrap Configurations

Discussion Thread 3
Inexplicable Issues with Missing Data

Discussion Thread 2
Compare the Task ani with a specific phone number

Discussion Thread 2
Why doesn't call routing support Extension number?

Discussion Thread 6
Estimated Wait Time Calculation