Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 3 How are you going to use the new Add Skill and Add Priority Tools

Discussion Thread 10 Percentage routing

Discussion Thread 2 Routing Zendesk chats into Genesys Cloud

Discussion Thread 7 Message to Request Callback

Discussion Thread 3 Email reply routing

Discussion Thread 4 Workgroup's voicemails to Outlook

Discussion Thread 3 CIC Processing Failed

Library Entry CIC Processing Failed

Discussion Thread 3 Give high priority for a customer number who has tried to call us many times during the day

Discussion Thread 1 Genesys Cloud Professional Certification

About Genesys

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Discussion Thread 3
How are you going to use the new Add Skill and Add Priority Tools

Discussion Thread 10
Percentage routing

Discussion Thread 2
Routing Zendesk chats into Genesys Cloud

Discussion Thread 7
Message to Request Callback

Discussion Thread 3
Email reply routing

Discussion Thread 4
Workgroup's voicemails to Outlook

Discussion Thread 3
CIC Processing Failed

Library Entry
CIC Processing Failed

Discussion Thread 3
Give high priority for a customer number who has tried to call us many times during the day

Discussion Thread 1
Genesys Cloud Professional Certification