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Agent Utilization
PureCloud Topics
Routing (ACD/IVR)
Anurag Gusain
Added 19 hours ago
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PureCloud Topics
Routing (ACD/IVR)
Discussion Thread
4
Buildin logic to gather customer ANI: specific to warm transfers and calls that originate internally
PureCloud Topics
Architecture and Design
Routing (ACD/IVR)
Trevor Hervey
Added 2 days ago
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PureCloud Topics
Architecture and Design
Routing (ACD/IVR)
Discussion Thread
2
Whisper Tone Issue
PureConnect Topics
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Cloud Migration (NEW)
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Kahina Younsi
Added 5 days ago
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PureConnect Topics
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2
Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp
PureCloud Topics
Architecture and Design
Ask Me Anything (AMA)
Implementation
Integrations
Routing (ACD/IVR)
Telephony
Shalom Benzaquen
Added 6 days ago
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PureCloud Topics
Architecture and Design
Ask Me Anything (AMA)
Implementation
Integrations
Routing (ACD/IVR)
Telephony
Discussion Thread
4
WFM Schedule based Routing
Workforce Engagement Management
Genesys Cloud
Other/Not Sure
Workforce Management
PureCloud Topics
Quality Management
Routing (ACD/IVR)
Rene Perez Solis
Added 7 days ago
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Workforce Engagement Management
Genesys Cloud
Other/Not Sure
Workforce Management
PureCloud Topics
Quality Management
Routing (ACD/IVR)
Discussion Thread
3
Queue Priority
PureConnect Topics
Architecture and Design
Routing (ACD/IVR)
Daniel Ippersiel
Added 8 days ago
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PureConnect Topics
Architecture and Design
Routing (ACD/IVR)
Discussion Thread
6
How to get Count of Calls Waiting in Queue or Target Group
PureEngage Premises Topics
Routing (ACD/IVR)
Rajapandi Murugesan
Added 11 days ago
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PureEngage Premises Topics
Routing (ACD/IVR)
Discussion Thread
2
Skills based routing
PureCloud Topics
Routing (ACD/IVR)
Jason Beney
Added 13 days ago
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PureCloud Topics
Routing (ACD/IVR)
Discussion Thread
2
WFM Schedule based Routing
PureCloud Topics
Quality Management
Routing (ACD/IVR)
Rene Perez Solis
Added 13 days ago
View Community
PureCloud Topics
Quality Management
Routing (ACD/IVR)
Discussion Thread
3
ISDN Cause Code 47
PureConnect Topics
Routing (ACD/IVR)
SIP/VolP
System Administration
Telephony
Anjelo Brian De Jesus
Added 13 days ago
View Community
PureConnect Topics
Routing (ACD/IVR)
SIP/VolP
System Administration
Telephony
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