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3
Choose callback at any time during the wait by caller
PureCloud Topics
Routing (ACD/IVR)
Mostafa Oudderhem
Added 4 days ago
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PureCloud Topics
Routing (ACD/IVR)
Discussion Thread
11
Manually assign waiting interactions to agents using APIs
PureCloud Topics
Routing (ACD/IVR)
Mourya Yalamanchili
Added 5 days ago
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PureCloud Topics
Routing (ACD/IVR)
Discussion Thread
6
Read Balance and Date Back
PureCloud Topics
Routing (ACD/IVR)
Reginald Sheraton
Added 6 days ago
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PureCloud Topics
Routing (ACD/IVR)
Discussion Thread
6
WebSurvey
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Sudhir Chaudhary
Added 6 days ago
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7
Architect - Get estimated wait time before queuing
PureCloud Topics
Routing (ACD/IVR)
Luca Assandro
Added 7 days ago
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PureCloud Topics
Routing (ACD/IVR)
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2
Composer Cheat Sheets in French
PureEngage Premises Topics
Routing (ACD/IVR)
Greg Lacco
Added 10 days ago
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PureEngage Premises Topics
Routing (ACD/IVR)
Discussion Thread
1
SOLVED: Setting the Priority of Interaction or Target?
PureEngage Premises Topics
Routing (ACD/IVR)
Todd McCall
Added 13 days ago
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PureEngage Premises Topics
Routing (ACD/IVR)
Discussion Thread
1
Change the E-Mail header
PureCloud Topics
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Routing (ACD/IVR)
Rafael Kaufmann
Added 13 days ago
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2
Internal calls recorded and chat having attachments and emojis
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Sandra Lawrence
Added 14 days ago
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3
Reprioritize waiting interaction every x-seconds
PureConnect
Handlers
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Pavel Broska
Added 15 days ago
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