Search

Categories

User Content (157)
Events (2)

Refine by

Group  

 
 
 
 

Formal Tags  

 
 
 
 
 
 
 
 
 
 

Comments  

 

User Tags  

 
 
 

Created  

Within One Week (2)
Within Two Weeks (3)
Within One Month (12)
Within Six Months (112)
Within One Year (159)
Older
1 to 10 of 159
Sort by

Discussion Thread 3
Email Attachment Type Routing

Samuel Polgar's profile image
Samuel Polgar
Added 4 days ago
View Community
  PureCloud Topics Routing (ACD/IVR)

Discussion Thread 2
IRD Routing Loading

Yaksh Singh's profile image
Yaksh Singh
Added 6 days ago
View Community
  PureEngage Premises Topics Routing (ACD/IVR)

Discussion Thread 2
Chat Routing Schedules

Jorge Negri's profile image
Jorge Negri
Added 11 days ago
View Community
  PureCloud Topics Routing (ACD/IVR)

Event
GUGFC - AI, Chatbots, Predictive Routing, User Cases, Experience, and Lessons Learned

This event is hosted by the Genesys User Group for Customers. Any Genesys Customer can become a member of the user group and join webinars. Visit our page to learn more about the user group and how to join . If you cannot attend live, a recording will be available in the user group's...

 10-16-2019 | 12:00 - 13:30 CT

Added 19 days ago
View Community
View Event List
  PureEngage Cloud Topics Routing (ACD/IVR)

Event
How to successfully implement AI driven Predictive Routing

Using artificial intelligence (AI) to find the optimal match between customers and agents delivers strong business results. Learn how to get started with predictive routing, deploy it at scale and achieve quick returns with minimal risks. You’ll see how to: • Simplify AI-driven predictive...

 06-19-2019 | 14:00 - 15:00 ET

Added 19 days ago
View Community
View Event List
  PureEngage Premises Topics Routing (ACD/IVR)

Discussion Thread 5
How to prevent "cherry picking" scheduled calls

Roisin Floyd's profile image
Roisin Floyd
Added 25 days ago
View Community
  PureConnect Topics Routing (ACD/IVR)