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Discussion Thread 9

Issue utilizing Set Screen Pop in In-Queue Flows due to how Participant Data is written

Library Entry

Additional screen pop options in CX Cloud from Genesys and Salesforce

In this video, @Santosh Bhandari discusses a new feature "Additional screen pop options in CX Cloud from Genesys and Salesforce" Administrators can now set up Salesforce objects to appear as additional subtabs alongside the voice call record page in CX Cloud from Genesys and Salesforce....

Discussion Thread 8

Agent Transfer Behavior