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Genesys Cloud Agent Copilot

Understand Genesys Agent Copilot and how it could integrate into your existing systems. Learn about its key features and functionalities that streamline agent-customer interactions. Discover the top benefits of using Genesys Agent Copilot for your customer service team. Agent Copilot Use Case...

 01-29-2026 | 11:00 - 12:00 ET

Discussion Thread 1

Schedules for Agents Course Update

Discussion Thread 1

Agent Activity View Course Update

Discussion Thread 1

Time-Off Management Course Update

Event

Webinar: Maximizing Customer Insights with Genesys Cloud Voice Surveys

Discover how Genesys Cloud’s voice survey feature can enhance your customer feedback process. This webinar will explore how automated, customizable voice surveys can help you gather valuable insights, improve customer satisfaction, and drive continuous improvement in your contact center. ...

 12-16-2025 | 10:00 - 11:00 ET

Discussion Thread 11

Ask the Expert - Custom Calculations

Discussion Thread 1

WFM Capacity Planning - New Course

Discussion Thread 1

New Interaction Categories and Content Search for Speech and Text Analytics Course

Discussion Thread 4

New Webinar Recording Available – Genesys Cloud: Native AI, Native Analytics

Discussion Thread 1

Coaching: Usage for Supervisors Course Update