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Overview This 1-hour webinar introduces you to key concepts of Genesys Cloud CX Reporting. The focus is Dynamic Views in Performance Workspace. Content On this webinar, you will learn about: Genesys Cloud CX Reporting Overview: · Queue Reporting ...
02-22-2024 | 11:00 - 12:00 ET
Overview This 1-hour webinar is intended for anyone interested in learning the concepts of Cloud CX Workforce Management (WFM). Content On this webinar, you will learn about: · Introduction to Workforce Management, the big picture · Setting up your business ...
12-14-2023 | 11:00 - 12:00 ET