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Overview This 1-hour webinar introduces you to key concepts of Genesys Cloud CX Reporting. The focus is Dynamic Views in Performance Workspace. Content On this webinar, you will learn about: Genesys Cloud CX Reporting Overview: · Queue Reporting ...
02-22-2024 | 11:00 - 12:00 ET
Overview This 1-hour webinar is intended for anyone interested in learning the concepts of Cloud CX Workforce Management (WFM). Content On this webinar, you will learn about: · Introduction to Workforce Management, the big picture · Setting up your business ...
12-14-2023 | 11:00 - 12:00 ET
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.