Event

Genesys Cloud CX: Reporting Overview 2024

Overview This 1-hour webinar introduces you to key concepts of Genesys Cloud CX Reporting. The focus is Dynamic Views in Performance Workspace. Content On this webinar, you will learn about: Genesys Cloud CX Reporting Overview: · Queue Reporting ...

 02-22-2024 | 11:00 - 12:00 ET

Discussion Thread 9

Exam Preparation for Architect

Discussion Thread 2

Looking Lab access for hands on

Event

Genesys Cloud CX: Workforce Management (WFM), Big Picture Overview

Overview This 1-hour webinar is intended for anyone interested in learning the concepts of Cloud CX Workforce Management (WFM). Content On this webinar, you will learn about: · Introduction to Workforce Management, the big picture · Setting up your business ...

 12-14-2023 | 11:00 - 12:00 ET

Discussion Thread 1

Why do we use wrap-up code mapping in Outbound?

Discussion Thread 11

Genesys Beyond

Discussion Thread 1

Have you used the new alert feature for monitoring your Contact Center?

Discussion Thread 2

beyond User Logins via Azure AD SSO

Discussion Thread 2

CX/Call Center Management Training

Discussion Thread 2

Levels in Learning Path