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Wrap-Up Codes (5)

Contact center management (2)

Ideas and feedback (2)

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5 results found for "tags:"Wrap-Up Codes""

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Discussion Thread 4
Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?

Rogier Bosch

Added 11-15-2017

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Genesys Cloud CX Contact center agents Archive PureCloud Interaction Wrap-Up Codes

Discussion Thread 3
When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

Genesys Cloud CX Ideas and feedback Archive PureCloud Wrap-Up Codes

Kylie Magrath

Added 11-09-2017

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Genesys Cloud CX Ideas and feedback Archive PureCloud Wrap-Up Codes

Discussion Thread 3
We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Archive PureCloud Agents Calls Contact center management Wrap-Up Codes

Sophie Verrette

Added 11-06-2017

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Archive PureCloud Agents Calls Contact center management Wrap-Up Codes

Discussion Thread 4
add wrap-up codes to queue search function

Genesys Cloud CX Ideas and feedback Archive PureCloud Queues Search Function Wrap-Up Codes

Henrik Gabrielsen

Added 10-03-2017

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Genesys Cloud CX Ideas and feedback Archive PureCloud Queues Search Function Wrap-Up Codes

Discussion Thread 2
Improved outbound dialing wrap-up code definitions

Archive PureCloud Contact center management Resource Center Wrap-Up Codes Genesys Cloud CX Outbound dialing

Priscilla Lynch

Added 08-02-2017

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Archive PureCloud Contact center management Resource Center Wrap-Up Codes Genesys Cloud CX Outbound dialing

Showing 1-5 of 5 results

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 4 Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?

Discussion Thread 3 When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

Discussion Thread 3 We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 4 add wrap-up codes to queue search function

Discussion Thread 2 Improved outbound dialing wrap-up code definitions

About Genesys

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Discussion Thread 4
Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?

Discussion Thread 3
When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

Discussion Thread 3
We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 4
add wrap-up codes to queue search function

Discussion Thread 2
Improved outbound dialing wrap-up code definitions