Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 4 Update Divisions of Wrap-Up Codes in Bulk Via APIs

Discussion Thread 4 Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?

Discussion Thread 3 When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

Discussion Thread 3 We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 4 add wrap-up codes to queue search function

Discussion Thread 2 Improved outbound dialing wrap-up code definitions

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Discussion Thread 4
Update Divisions of Wrap-Up Codes in Bulk Via APIs

Discussion Thread 4
Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?

Discussion Thread 3
When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?

Discussion Thread 3
We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?

Discussion Thread 4
add wrap-up codes to queue search function

Discussion Thread 2
Improved outbound dialing wrap-up code definitions