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Hidden H4 Anchor
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Wrap-Up Codes (5)
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5 results found for "tags:"Wrap-Up Codes""
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4
Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?
Genesys Cloud CX
Contact center agents
Archive PureCloud
Interaction
Wrap-Up Codes
Rogier Bosch
Added 11-15-2017
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Genesys Cloud CX
Contact center agents
Archive PureCloud
Interaction
Wrap-Up Codes
Discussion Thread
3
When I add a new and save a new wrap code in Admin it does not appear when actually wrapping a call. It is visible via Admin but not to users. Any ideas on how to get wrap code to appear?
Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Wrap-Up Codes
Kylie Magrath
Added 11-09-2017
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Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Wrap-Up Codes
Discussion Thread
3
We have a request for agents to put a wrap-up code on calls made to their extensions directly and not just on calls received through queues. Anyone knows of ways to make this happen?
Archive PureCloud
Agents
Calls
Contact center management
Wrap-Up Codes
Sophie Verrette
Added 11-06-2017
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Archive PureCloud
Agents
Calls
Contact center management
Wrap-Up Codes
Discussion Thread
4
add wrap-up codes to queue search function
Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Queues
Search Function
Wrap-Up Codes
Henrik Gabrielsen
Added 10-03-2017
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Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Queues
Search Function
Wrap-Up Codes
Discussion Thread
2
Improved outbound dialing wrap-up code definitions
Archive PureCloud
Contact center management
Resource Center
Wrap-Up Codes
Genesys Cloud CX
Outbound dialing
Priscilla Lynch
Added 08-02-2017
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Archive PureCloud
Contact center management
Resource Center
Wrap-Up Codes
Genesys Cloud CX
Outbound dialing
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