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Expired callback queue reassignment

In this video, @Seok Soo Ko discusses a new feature, Administrators can now configure agent-owned callbacks to return to the original queue when the ownership period expires. This option is available in Queue Settings Callback Agent First Agent Ownership Assign to queue on ownership...

Library Entry

Preserve routing information for callbacks and voicemails

In this video, @Rebecca Harper discusses about a new feature "Preserve routing information for callbacks and voicemails" Administrators can now preserve such routing information as skills, language, and priority from original calls for callbacks and ACD voicemails. This feature ensures that...

Discussion Thread 12

Ability for customer to leave message for a Callback

Discussion Thread 4

Schedule a call back against another queue