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17 results found for "tags:"queue""

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Discussion Thread 8
Agent Transfer Behavior

PureConnect queue screen pop Scripter Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other User Created transfers

Matthew Rauenzahn

Added 08-15-2022

PureConnect queue screen pop Scripter Genesys Cloud Topics Routing (ACD/IVR) Unsure/Other User Created transfers

Discussion Thread 22
Clear emails in the queue.

Genesys Cloud Topics Architecture and Design Digital Channels Implementation Platform Administration Roadmap/New Features Routing (ACD/IVR) Genesys Cloud Contact center ... PureCloud ACD User Created emails purecloudemails PureConnect queue Genesys Multicloud Routing

Added 12-23-2019

Genesys Cloud Topics Architecture and Design Digital Channels Implementation Platform Administration Roadmap/New Features Routing (ACD/IVR) Genesys Cloud Contact center ... PureCloud ACD User Created emails purecloudemails PureConnect queue Genesys Multicloud Routing

Discussion Thread 2
Why the QueueInteractionAdded event handles waits until the recipient picks up?

PureConnect icelib icelib 4.0 IceLib and Dialer IceLib icelib sdk queue

Added 11-28-2017

PureConnect icelib icelib 4.0 IceLib and Dialer IceLib icelib sdk queue

Discussion Thread 5
Forward queue with Attendant

PureConnect attendant Interaction Attendant queue

Added 12-07-2016

PureConnect attendant Interaction Attendant queue

Discussion Thread 2
Realtime Queue summary report

PureConnect queue Reporting reports

Added 07-21-2016

PureConnect queue Reporting reports

Discussion Thread 6
Possibility to merge two or more queues

PureConnect PureCloud queue Reporting

Added 06-28-2016

PureConnect PureCloud queue Reporting

Discussion Thread 4
"Shut down" queues in case of emergency

PureConnect attendant handler Interaction Attendant queue

Added 12-30-2015

PureConnect attendant handler Interaction Attendant queue

Discussion Thread 6
Suppress Queue Audio on Demand

PureConnect ACD queue

Added 09-24-2015

PureConnect ACD queue

Discussion Thread 3
Working with Generic Objects

PureConnect Interaction Designer queue workgroup queue

Shilpashree Jayaprakash

Added 11-27-2013

PureConnect Interaction Designer queue workgroup queue

Discussion Thread 2
Report Assistance

PureConnect custom attribute dnis queue Reporting workgroup

Added 07-15-2013

PureConnect custom attribute dnis queue Reporting workgroup

Showing 1-10 of 17 results

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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