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17 results found for "tags:"queue""
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8
Agent Transfer Behavior
PureConnect
queue
screen pop
Scripter
Genesys Cloud CX Topics
Routing (ACD/IVR)
Unsure/Other
User Created
transfers
Matthew Rauenzahn
Added 08-15-2022
View Community
PureConnect
queue
screen pop
Scripter
Genesys Cloud CX Topics
Routing (ACD/IVR)
Unsure/Other
User Created
transfers
Discussion Thread
17
Clear emails in the queue.
Genesys Cloud CX Topics
Architecture and Design
Digital Channels
Implementation
Platform Administration
Roadmap/New Features
Routing (ACD/IVR)
Genesys Cloud CX
Contact center ...
PureCloud ACD
User Created
emails
purecloudemails
PureConnect
queue
Genesys Multicloud CX
Routing
Teja Darbha
Added 12-23-2019
View Community
Genesys Cloud CX Topics
Architecture and Design
Digital Channels
Implementation
Platform Administration
Roadmap/New Features
Routing (ACD/IVR)
Genesys Cloud CX
Contact center ...
PureCloud ACD
User Created
emails
purecloudemails
PureConnect
queue
Genesys Multicloud CX
Routing
Discussion Thread
2
Why the QueueInteractionAdded event handles waits until the recipient picks up?
PureConnect
icelib
icelib 4.0
IceLib and Dialer IceLib
icelib sdk
queue
Mike Alhayek
Added 11-28-2017
View Community
PureConnect
icelib
icelib 4.0
IceLib and Dialer IceLib
icelib sdk
queue
Discussion Thread
5
Forward queue with Attendant
PureConnect
attendant
Interaction Attendant
queue
Philip Hudson
Added 12-07-2016
View Community
PureConnect
attendant
Interaction Attendant
queue
Discussion Thread
2
Realtime Queue summary report
PureConnect
queue
Reporting
reports
Charl Strauss
Added 07-21-2016
View Community
PureConnect
queue
Reporting
reports
Discussion Thread
6
Possibility to merge two or more queues
PureConnect
PureCloud
queue
Reporting
Umar Dad
Added 06-28-2016
View Community
PureConnect
PureCloud
queue
Reporting
Discussion Thread
4
"Shut down" queues in case of emergency
PureConnect
attendant
handler
Interaction Attendant
queue
Dmitry Dyment
Added 12-30-2015
View Community
PureConnect
attendant
handler
Interaction Attendant
queue
Discussion Thread
6
Suppress Queue Audio on Demand
PureConnect
ACD
queue
Justin Miner
Added 09-24-2015
View Community
PureConnect
ACD
queue
Discussion Thread
3
Working with Generic Objects
PureConnect
Interaction Designer
queue
workgroup queue
Shilpashree Jayaprakash
Added 11-27-2013
View Community
PureConnect
Interaction Designer
queue
workgroup queue
Discussion Thread
2
Report Assistance
PureConnect
custom attribute
dnis
queue
Reporting
workgroup
A Contributor
Added 07-15-2013
View Community
PureConnect
custom attribute
dnis
queue
Reporting
workgroup
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