Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 13 Clear emails in the queue.

Discussion Thread 2 Why the QueueInteractionAdded event handles waits until the recipient picks up?

Discussion Thread 5 Forward queue with Attendant

Discussion Thread 2 Realtime Queue summary report

Discussion Thread 6 Possibility to merge two or more queues

Discussion Thread 4 "Shut down" queues in case of emergency

Discussion Thread 6 Suppress Queue Audio on Demand

Discussion Thread 3 Working with Generic Objects

Discussion Thread 2 Report Assistance

Discussion Thread 5 Load Storm / Test?

About Genesys

Discussion Thread 13
Clear emails in the queue.

Discussion Thread 2
Why the QueueInteractionAdded event handles waits until the recipient picks up?

Discussion Thread 5
Forward queue with Attendant

Discussion Thread 2
Realtime Queue summary report

Discussion Thread 6
Possibility to merge two or more queues

Discussion Thread 4
"Shut down" queues in case of emergency

Discussion Thread 6
Suppress Queue Audio on Demand

Discussion Thread 3
Working with Generic Objects

Discussion Thread 2
Report Assistance

Discussion Thread 5
Load Storm / Test?