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Preserve routing information for callbacks and voicemails

In this video, @Rebecca Harper discusses about a new feature "Preserve routing information for callbacks and voicemails" Administrators can now preserve such routing information as skills, language, and priority from original calls for callbacks and ACD voicemails. This feature ensures that...

Discussion Thread 7

In Voicemail group, a user name is displayed instead of the client's phone number

Library Entry

Supervisor access to voicemail metrics

In this video, @Joseph Ian Romero discusses a new feature "Supervisor access to voicemail metrics" Administrators can now enable supervisors to access detailed voicemail information for their agents through secure API endpoints. This update provides supervisors with the ability to retrieve...

Discussion Thread 1

Capability to receive ACD voicemails via email