Hi , is there a permission in roles to prevent agents from deselecting their phones? #SystemAdministration #Telephony ------------------------------ Elaine Lim Mercury NZ ------------------------------ More

Looking to improve employee engagement and performance? Did you know all Genesys Cloud CX 3 licenses include embedded gamification for performance management?    For those already leveraging gamification, the newest release gives contact centers more ... More

reasonable new to Genesys Cloud, I have been surprised by being locked out due to my password expiration. Has anyone found a way to inform users of their ORG that their password is about to expire. It seems to me that this is a missed opportunity to have ... More

ISSUE RESOLVED:  Import file had a duplicate value.... _______________________________________________ First time poster....hopefully this is the right spot. Just ported over a stack of Toll Free #'s just fine.  Location drop down was available and showed ... More

Hi All -  Is Genesys having a code release this week? I've been keeping an eye out for new release notes, but haven't seen anything yet. My apologies if I missed a notice indicating that this release would be skipped.  https://help.mypurecloud.com/release-notes/ ... More