Hi Guys I am want to make a button Redial in the Script to call again the customer if disconnected , so agent just click the button to call customer again Try to create Genesys Cloud Data Action using client credential to call this api => /api/v2/conversations/calls ... More

The Genesys Cloud Product Roadmap webinar that took place on Wednesday briefly mentioned the Multi Contextual panel that will be released to all users on March 31, 2025. Is there any kind of training video on how to utilize this coming feature? #Roadmap/NewFeatures ... More

This is a reminder of the upcoming deprecations surrounding our Genesys Cloud Web Chat. With the channel due to reach its full End of Life on June 11, 2025 , it is critical to begin enacting your migration plan to our modern, asynchronous messaging ... More

What are we removing? At the top of the Subscription or Billing & Usage page in Genesys Cloud admin are aggregate quantities of users and aggregate dollar amounts for a given billable period. We are removing this section outlined below. ... More