As part of our commitment to a transparent, competitive, and simplified pricing structure, we are notifying you of upcoming changes to Genesys Cloud Digital Channels pricing. Update: We’re pleased to share that the digital pricing updates will ... More

We're excited to share an enhancement to the Content Search feature in Genesys Cloud that improves how users save and reference interaction data! What's new? Administrators can now save a static list of interactions for a specific date ... More

We're excited to announce the launch of Genesys Cloud™ Social - a game changer for customer engagement on social media that's now available in over 30 languages. Listen and analyze customer sentiment in real time Engage across Twitter/X, Facebook ... More

👋 Calling Bot Builders! We're exploring new ways to enhance AI-powered bot flow creation, and we want your feedback! We're conducting research on a feature that lets you create AI-powered assistants , like Virtual Agents, by writing ... More

Hi, this is Olga Revilla from the Genesys UX Research team. I am looking for professionals who care (legally or technically) about protecting PII Data to participate in this 10-minute survey . We will raffle ... More

We're excited to introduce a powerful new filtering capability in Content Search! Now, Quality Managers and Supervisors can easily refine interactions using: ✅ Acoustic Metrics – Filter by Silence, Duration, and Overtalk to ... More