|
Date
|
CST Time
|
Duration
|
Topic
|
|
3/12/2019
|
2pm
|
90
|
CGCC 2019 PureConnect - SMS, Virtual Hold, Secure IVR, Email, and Other Implementation Examples of Digital
|
|
3/27/2019
|
12pm
|
90
|
CGCC 2019 PureCloud - Benefiting, Overcoming, and Working Around the Highs and Lows of PureCloud
|
|
4/11/2019
|
10am
|
60
|
CGCC 2019 PureEngage - Preparing for your upgrade to 8.5, General Questions and Experiences
|
|
4/24/2019
|
1pm
|
90
|
CGCC 2019 PureEngage/Connect/Cloud - Member Innovation Examples, Big Wins, Unique Uses, Accomplishments
|
|
5/8/2019
|
11am
|
60
|
CGCC 2019 PureConnect - Examples of Handlers and Widgets
|
|
5/23/2019
|
10am
|
60
|
CGCC 2019 PureCloud - Genesys Support/CARE Initiatives and Progress (Cass Spair)
|
|
6/5/2019
|
12pm
|
60
|
CGCC 2019 PureEngage - Recording, Analytics, SpeechMiner Use and Examples
|
|
6/26/2019
|
1pm
|
90
|
CGCC 2019 PureConnect - Reporting Examples, Tips, Strategies, Advancements, and Trends
|
|
7/11/2019
|
11am
|
90
|
CGCC 2019 PureCloud - Member Use, Tips, Tricks, Favorite Features, Caution/Risk Features
|
|
7/23/2019
|
1pm
|
90
|
CGCC 2019 PureEngage - Migration Experiences and Insight, IRD to Composer, CCPulse to Pulse, Others
|
|
7/31/2019
|
11am
|
120
|
CGCC 2019 PureEngage/Connect/Cloud - Operational Strategies, Chat Handle Time, Callbacks, Multi-Channel, More…
|
|
8/8/2019
|
2pm
|
90
|
CGCC 2019 PureConnect - Integrations, Call Miner, Performline, CRM, Other
|
|
8/20/2019
|
1pm
|
90
|
CGCC 2019 PureCloud - Digital Implementations and Examples of Email, Chat, IM, and SMS
|
|
9/4/2019
|
12pm
|
90
|
CGCC 2019 PureEngage - Premise to Cloud, Preparations, Azure/AWS, Licensing, Security, Public IP vs MPLS
|
|
9/19/2019
|
10am
|
60
|
CGCC 2019 PureConnect - Preparing for PCI Audits and a Discussion on TLS1.2
|
|
10/1/2019
|
1pm
|
60
|
CGCC 2019 PureCloud - Workforce Management Use, Advantages, Working Around the Limitations
|
|
10/16/2019
|
12pm
|
90
|
CGCC 2019 PureEngage - AI, Chatbots, Predictive Routing, User Cases, Experience, and Lessons Learned
|
|
10/30/2019
|
11am
|
60
|
CGCC 2019 PureConnect - Platform Architecture Examples, High Availability, Home/Anywhere, Database
|