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Genesys User Group's 2019 Season

  • 1.  Genesys User Group's 2019 Season

    GENESYS
    Posted 02-19-2019 11:23
    Edited by Matt Lawson 03-14-2019 09:02
    The Genesys User Group for Customers is starting their 2019 season!

    If you have not had a chance to learn about the group and how you can join, checkout their page to learn more.

    Have you joined the group or attended a meeting? If so, what did you think? What session(s) are you looking forward to this year? Feel free to post your thoughts in the Genesys Casual community.

    Here is an overview of some of the sessions they plan on hosting this year, lots of great topics for everyone to get involved (topics and dates are subject to change):

    Date

    CST Time

    Duration

    Topic

    3/12/2019

    2pm

    90

    CGCC 2019 PureConnect - SMS, Virtual Hold, Secure IVR, Email, and Other Implementation Examples of Digital

    3/27/2019

    12pm

    90

    CGCC 2019 PureCloud - Benefiting, Overcoming, and Working Around the Highs and Lows of PureCloud

    4/11/2019

    10am

    60

    CGCC 2019 PureEngage - Preparing for your upgrade to 8.5, General Questions and Experiences

    4/24/2019

    1pm

    90

    CGCC 2019 PureEngage/Connect/Cloud - Member Innovation Examples, Big Wins, Unique Uses, Accomplishments

    5/8/2019

    11am

    60

    CGCC 2019 PureConnect - Examples of Handlers and Widgets

    5/23/2019

    10am

    60

    CGCC 2019 PureCloud - Genesys Support/CARE Initiatives and Progress (Cass Spair)

    6/5/2019

    12pm

    60

    CGCC 2019 PureEngage - Recording, Analytics, SpeechMiner Use and Examples

    6/26/2019

    1pm

    90

    CGCC 2019 PureConnect - Reporting Examples, Tips, Strategies, Advancements, and Trends

    7/11/2019

    11am

    90

    CGCC 2019 PureCloud - Member Use, Tips, Tricks, Favorite Features, Caution/Risk Features

    7/23/2019

    1pm

    90

    CGCC 2019 PureEngage - Migration Experiences and Insight, IRD to Composer, CCPulse to Pulse, Others

    7/31/2019

    11am

    120

    CGCC 2019 PureEngage/Connect/Cloud - Operational Strategies, Chat Handle Time, Callbacks, Multi-Channel, More…

    8/8/2019

    2pm

    90

    CGCC 2019 PureConnect - Integrations, Call Miner, Performline, CRM, Other

    8/20/2019

    1pm

    90

    CGCC 2019 PureCloud - Digital Implementations and Examples of Email, Chat, IM, and SMS

    9/4/2019

    12pm

    90

    CGCC 2019 PureEngage - Premise to Cloud, Preparations, Azure/AWS, Licensing, Security, Public IP vs MPLS

    9/19/2019

    10am

    60

    CGCC 2019 PureConnect - Preparing for PCI Audits and a Discussion on TLS1.2

    10/1/2019

    1pm

    60

    CGCC 2019 PureCloud - Workforce Management Use, Advantages, Working Around the Limitations

    10/16/2019

    12pm

    90

    CGCC 2019 PureEngage - AI, Chatbots, Predictive Routing, User Cases, Experience, and Lessons Learned

    10/30/2019

    11am

    60

    CGCC 2019 PureConnect - Platform Architecture Examples, High Availability, Home/Anywhere, Database


    #Events
    #GenesysUserGroup
    #General
    #IndustryTopic
    #IntroduceYourself
    #SuccessStories

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------


  • 2.  RE: Genesys User Group's 2019 Season

    GENESYS
    Posted 02-19-2019 16:39
    Impressive!

    ------------------------------
    Clay Tison
    Genesys - Employees
    ------------------------------



  • 3.  RE: Genesys User Group's 2019 Season

    Posted 02-25-2019 03:21
    Hello Matt, for some reason I'm getting an error when clicking in any link in your post, maybe I'm doing something wrong...

    BR
    Piotr

    ------------------------------
    Piotr Danielewski
    Ernst & Young Global Services Limited
    ------------------------------



  • 4.  RE: Genesys User Group's 2019 Season

    GENESYS
    Posted 02-26-2019 08:02
    Hi @Piotr Danielewski, sorry about that. I updated the links, please try again. Also, here is the url for the group's page: https://community.genesys.com/gugfc​

    ------------------------------
    Matt Lawson
    Genesys - Employees
    Online Community Manager
    ------------------------------