When we use the Schedule Callback feature within an Outbound Campaign - Why doesn't the lead information from my script load on the agents screen? All they see is the phone #.

I believe that generally speaking, script information should be available for presentation on a scheduled callback for an outbound campaign. If it seems to be not working as expected, then please open a support case with details about the campaign and script, and the support team can investigate the root cause.

Hi Michael,

A long time since you posted this but i have similar issues where by my script just doesnt pop full stop on callbacks. Its only a specific script thats doing this also...

you see in the console logs the browser receives the published script, but we get a values.map error

Did you ever get to the bottom of your issues?

Thanks

Damien

------------------------------
Damien collard
IP Integration Limited
------------------------------

Original Message:
Sent: 02-02-2018 08:45
From: Michael Cofer
Subject: Scheduled Callbacks from a Campaign don't show campaign script + lead details?

When we use the Schedule Callback feature within an Outbound Campaign - Why doesn't the lead information from my script load on the agents screen? All they see is the phone #.

Michael,

Do the contact list that your script reference get overwritten daily? My company went the route of overwriting our contact lists daily and when we tried to use scheduled callbacks it would only work if the callback was same day. If it was the next day the agent would get presented the script with variables only and no values for them to look up the account.


------------------------------
Eric Allen
Vervent, Inc.
------------------------------

Original Message:
Sent: 02-02-2018 08:45
From: Michael Cofer
Subject: Scheduled Callbacks from a Campaign don't show campaign script + lead details?

When we use the Schedule Callback feature within an Outbound Campaign - Why doesn't the lead information from my script load on the agents screen? All they see is the phone #.

In my instance eric, im just running a test campaign with their script and four contacts all being my mobile.

If i create a scripter action that calls a different basic script this will pop to the agent.

Its as if the script popping can only pop once per contact. the other point to note i think is that if i skip all the previews...then re start my campaign the script pops again..its only when the callbacks done

I tried even copying the said "bad" script and renaming and then trying to pop the "bad" script first then "copybad" script to pop and this doesnt work.

------------------------------
Damien collard
IP Integration Limited
------------------------------

Original Message:
Sent: 10-17-2022 10:45
From: Eric Allen
Subject: Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Michael,

Do the contact list that your script reference get overwritten daily? My company went the route of overwriting our contact lists daily and when we tried to use scheduled callbacks it would only work if the callback was same day. If it was the next day the agent would get presented the script with variables only and no values for them to look up the account.


------------------------------
Eric Allen
Vervent, Inc.

Original Message:
Sent: 02-02-2018 08:45
From: Michael Cofer
Subject: Scheduled Callbacks from a Campaign don't show campaign script + lead details?

When we use the Schedule Callback feature within an Outbound Campaign - Why doesn't the lead information from my script load on the agents screen? All they see is the phone #.