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We presently have a phone number for faxes that come directly to our department email which then routes to each individual in the department. If I have that number ported over to Purecloud, how can I have the faxes come directly into PureCloud/Fax; each individual user in PureCloud? i.e. is there an ACD fax like ACD email?
Also, I bought a DID number and added it to several of us then sent a fax to it, hoping that it would be received by everyone - it only went to one person.
Thanks - Laurie
At this time, support for an ACD fax feature is in the PureCloud backlog, but without current plans to implement it. Similarly, there are no current plans for a group fax feature; the behavior you have observed is expected.
Yes, that my understanding.
Product Manager – Genesys Cloud
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