Hi Daniel-
Realizing this is a year old, or so.
Is there a built-in context variable for IP addresses?
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Dan Ross
Weld North Education
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Original Message:
Sent: 05-08-2020 09:44
From: Daniel McLeod
Subject: Is it possible to block users/ip addresses from using our web chat?
Hi Aakanksha Goyal,
There is nothing specifically designed to handle this in PureCloud/Genesys Cloud.
The two ways you could implement this would be as follows:
- Wrap the chat code for Genesys Cloud/PureCloud in your own code that handles blacklisting. You could check before loading the chat code at all.
- Send the IP address through as a one of the custom fields and use a data table in a chat flow to see if the source IP is in the data table. If it is disconnect the chat.
Thanks,
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Daniel McLeod
Qsect LLC
Original Message:
Sent: 05-08-2020 05:12
From: Aakanksha Goyal
Subject: Is it possible to block users/ip addresses from using our web chat?
Hello,
Can you please let us know if this has been included in the PureCloud since then?
Is there any way to block certain IP Addresses from abusing the web chat systems. Our clients are also experiencing similar issues.
Thanks !
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Aakanksha Goyal
Cloudoe BV
Original Message:
Sent: 01-11-2018 17:42
From: A Contributor
Subject: Is it possible to block users/ip addresses from using our web chat?
This is not possible today, I'll add it in as an enhancement idea.