We currently have Plantronics Blackwire 620 . They were originally purchased for a different system and are optimized for MS Lync.  We are currently looking at Plantronics and Jabra.

Not sure what your end user requirements are (monaural/binaural , wired/wireless, webrtc/phone- interfaces) etc., but the Jabra PRO 930 is a nice webrtc wireless solution- great audio quality, great coverage- the only obvious lacking feature would be the ability to make or take a call while roaming (this is not yet supported on any wireless model that I'm aware of- see other threads on this forum for that subject).

Hi, we also have Blackwire, agents love them.

Before you are gonna buy new headsets for PureCloud agents; Possible that Jabra is going to implement PureCloud call control (pick up / disconnect) on there USB headset.....

 

Thank you for your responses!

Jabra 550 Duo

I sent an email to Jabra to see if they have clarity on the call controls on a USB or Wireless Headset for PureCloud WebRTC softphone but thought I would check in to see if anyone else had any updates on headsets that have this integrated functionality since the last post?


------------------------------
Thanks for your input,
Frank
------------------------------

Original Message:
Sent: 01-08-2018 08:31
From: Olivier Sand
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

Jabra 550 Duo

We use Plantronics EncorePro HW540 Monaural Noise cancelling headsets, seems to do the trick giving agents options to wear the headset 3 different ways.

Saves for a bad hair day with the band over the head

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud
------------------------------

Original Message:
Sent: 09-27-2018 18:16
From: Frank Mirecki
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

I sent an email to Jabra to see if they have clarity on the call controls on a USB or Wireless Headset for PureCloud WebRTC softphone but thought I would check in to see if anyone else had any updates on headsets that have this integrated functionality since the last post?


------------------------------
Thanks for your input,
Frank

Original Message:
Sent: 01-08-2018 08:31
From: Olivier Sand
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

Jabra 550 Duo

we use, Logitech USB Headset H390, seem to hold up well

------------------------------
Ramsey
------------------------------

Original Message:
Sent: 09-27-2018 20:41
From: Darryn Chang
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We use Plantronics EncorePro HW540 Monaural Noise cancelling headsets, seems to do the trick giving agents options to wear the headset 3 different ways.

Saves for a bad hair day with the band over the head

------------------------------
Darryn Chang
Stuff Limited
New Zealand
2 Years Purecloud

Original Message:
Sent: 09-27-2018 18:16
From: Frank Mirecki
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

I sent an email to Jabra to see if they have clarity on the call controls on a USB or Wireless Headset for PureCloud WebRTC softphone but thought I would check in to see if anyone else had any updates on headsets that have this integrated functionality since the last post?


------------------------------
Thanks for your input,
Frank

Original Message:
Sent: 01-08-2018 08:31
From: Olivier Sand
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

Jabra 550 Duo

I have a number of headsets, but my favorite USB headsest is my Jabra UC550.  I wear it for several hours a day, and have been complimented on the quality of my audio and enjoy the quality of the inbound audio.

------------------------------
Vikki Papesh
Genesys - Employees
------------------------------

Original Message:
Sent: 12-12-2017 16:54
From: Lindsay Hull
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We currently have Plantronics Blackwire 620 . They were originally purchased for a different system and are optimized for MS Lync.  We are currently looking at Plantronics and Jabra.

We've been using Jabra 9450 PRO headsets for some time and really like them. Great audio, flexible connectivity, and great battery life. I realize they've been replaced with a newer model, but they are still available in quantity.

------------------------------
Chris Mayo
Director, Technical Services
Altivon
------------------------------

Original Message:
Sent: 09-28-2018 11:26
From: Vikki Papesh
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

I have a number of headsets, but my favorite USB headsest is my Jabra UC550.  I wear it for several hours a day, and have been complimented on the quality of my audio and enjoy the quality of the inbound audio.

------------------------------
Vikki Papesh
Genesys - Employees

Original Message:
Sent: 12-12-2017 16:54
From: Lindsay Hull
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We currently have Plantronics Blackwire 620 . They were originally purchased for a different system and are optimized for MS Lync.  We are currently looking at Plantronics and Jabra.

We use Plantronics Blackwire 725 series Active Noise Cancelling headphones and love them!

------------------------------
Carrie Redmon
Utilize Health
------------------------------

Original Message:
Sent: 12-12-2017 16:54
From: Lindsay Hull
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We currently have Plantronics Blackwire 620 . They were originally purchased for a different system and are optimized for MS Lync.  We are currently looking at Plantronics and Jabra.

Do any of these headsets recommended support the ability to answer or drop the call using the headset while not in front of the PC?

------------------------------
Frank Mirecki
BrantTel Networks
------------------------------

Original Message:
Sent: 09-28-2018 15:54
From: Carrie Redmon
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We use Plantronics Blackwire 725 series Active Noise Cancelling headphones and love them!

------------------------------
Carrie Redmon
Utilize Health

Original Message:
Sent: 12-12-2017 16:54
From: Lindsay Hull
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We currently have Plantronics Blackwire 620 . They were originally purchased for a different system and are optimized for MS Lync.  We are currently looking at Plantronics and Jabra.

All, 
Jabra worked with the PureCloud team over the last month and I am happy to share that with the release of Febraury 6th the PureCloud Desktop application ships with an integration of the Jabra SDK. Call controls (accept, reject, end & mute/unmute & hold/unhold) works without installing any additional software. If you are using the PureCloud through the browser you can enable call control by installing a Chrome Extentions. Installation instructions can be found here: 

https://help.mypurecloud.com/articles/configure-a-jabra-headset/

let me know if you have any questions.


------------------------------
Stephan Keim
Jabra
------------------------------

Original Message:
Sent: 10-04-2018 09:09
From: Frank Mirecki
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

Do any of these headsets recommended support the ability to answer or drop the call using the headset while not in front of the PC?

------------------------------
Frank Mirecki
BrantTel Networks

Original Message:
Sent: 09-28-2018 15:54
From: Carrie Redmon
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We use Plantronics Blackwire 725 series Active Noise Cancelling headphones and love them!

------------------------------
Carrie Redmon
Utilize Health

Original Message:
Sent: 12-12-2017 16:54
From: Lindsay Hull
Subject: We need to replace our old USB headsets. We are wondering what kinds of headphones other PureCloud users have and how you like them. Thanks!

We currently have Plantronics Blackwire 620 . They were originally purchased for a different system and are optimized for MS Lync.  We are currently looking at Plantronics and Jabra.