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  • 1.  File transfer via web chat

    Posted 11-16-2017 16:11

    Is it possible for customers to send a file via the web chat? Via the purecloudnow demo it doesn't seem to be possible, but maybe it depends on the implementation.

    Seems a trivial feature to me, use case is where a customer wants to upload a screen shot of an error message, or wants to send back an image of a signed document.

    Thanks for any hints or workarounds.

  • 2.  RE: File transfer via web chat

    Posted 11-21-2017 18:58

    Hi Tom,


    Yes. Files can be sent using web chat. Here's a Resource Center article that you might find useful.



    Thank you,


  • 3.  RE: File transfer via web chat

    Posted 11-22-2017 17:31

    Thanks for passing along, Tom. This is an enhancement on our roadmap. The way to do it now would be for the agent or customer to send a shareable URL.

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