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We are trying to generate schedules based on an imported forecast, as we're in pre-go-live and don't have real call history.
I have all my agents with the correct skills, queues and permissions set up (waited 4+ hours after changes). When I do generate based on history (a few test calls) it does work.
There's no Forecast data in the Schedule screen and the Schedules themselves aren't tailored to meet the call/AHT arrival.
Any help would be appreciated
I'll answer my own question... I'd neglected to make sure the languages (or lack of) matched
Hi Will, glad to see you found a resolution to the issue you were having. I wanted to note that you can use the 'Sync Changes' button on the Agents list page under Workforce Management so that you do not have to wait for the, worst-case, 4h automatic re-synch.
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