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  • 1.  Edge concurrent call capacity

    Posted 10-27-2017 10:08

    Hello everyone.

     

    In our organization, we will have 2 edges standard v2 with capacity to handle 350 concurrent calls. If they are configured in a active-active architecture, can we say that we will handle 700 concurrent calls? Or is there any other variable from the Purecloud point of view?

     

    Thank u.

     

    Regards,

    Daniel



  • 2.  RE: Edge concurrent call capacity
    Best Answer

    GENESYS
    Posted 10-27-2017 15:22

    Technically, yes, but...

     

    Since we want Edge implementations to always be N+1 for redundancy, you would actually need to have 3 Edges to be able to say that you can handle 700 concurrent calls.

     

    In other words, if you only have two Edges and one Edge goes down for some reason, you would only be able to handle 350 concurrent calls. However, if you have 3 Edges in an N+1 configuration and one Edge goes down, the other Edge can step in and you'll still be able to handle 700 concurrent calls.

     

    Bottom line - To be able to say that you can handle 700 concurent calls, you will need to have 3 Standard v2 Edges.

     



  • 3.  RE: Edge concurrent call capacity

    Posted 10-27-2017 15:33

    Hello Gregory.

     

    It makes sense.

     

    Thank u.

    Regards,

    Daniel Grosso



  • 4.  RE: Edge concurrent call capacity

    GENESYS
    Posted 04-05-2018 12:06
    FYI, here is the concurrent call capacity for Edge models on the Resource Center

    ------------------------------
    Jeff Beard
    Genesys - Employees[PureCloud Documentation Manager][https://help.mypurecloud.com/]
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