Greetings,

How do I remove a Virtual Edge from our organization.

Found the following resource:

https://help.mypurecloud.com/articles/remove-edge-purecloud/

However, I can't find the unpair link.

THank u.

Regards,

Daniel

Daniel:

Unfortunately, that article should not have appeared in the Resource Center at this time as the Unpair process is still being tested. The article has been removed in the Resource Center.

We apologize for any inconvenience the inadvertent publishing of this article may have caused.

At this point in time, there are two options that you can investigate to help you  remove a Virtual Edge from your organization - depending on your level of expertise:

1) You can investigate the Delete and Unpair API calls described in the Telephony section of the API Resources in the Developer Center (https://developer.mypurecloud.com/api/rest/v2/telephonyprovidersedge/index.html).

2) You can contact PureCloud Customer Care and ask them for assistance. (https://help.mypurecloud.com/articles/contact-purecloud-care/)

Thank you for your patience and understanding in this matter.

Hello Gregory.

I will try these options.

Thank u.

Regards,

Daniel

It works trough API. Thank u.