Genesys Cloud CX

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  • 1.  Bridge server firewall configuration

    Posted 10-09-2017 18:58

    Greetings,

     

    We are configuring our client firewalls according to the instructions in https://help.mypurecloud.com/articles/purecloud-ports-services/

     

    However, Bridge appears only as a source application. I was expecting to see Bridge as a destination too, for webservice data dip connectors, for instance.

     

    Don't we need to open inbound ports on the Bridge Server too?

     

    Thanks in advance.

    Regards,

    Daniel Grosso



  • 2.  RE: Bridge server firewall configuration

    Posted 10-10-2017 15:15

    Hey Daniel,

    Bridge Server & each of the connectors establish a connection to PureCloud as a long-lived WebSocket connection for bi-directional communication. It'll work great behind a NAT, Firewall, or even an HTTP Connect proxy.

     

    Cheers!

    Eric Nicholson



  • 3.  RE: Bridge server firewall configuration

    Posted 10-10-2017 15:23

    Thank u Eric.

     

    Regards,

    Daniel Grosso