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  • 1.  Quality - evaluation forms - not sure what i am doing wrong -

    Posted 07-27-2017 13:08

    when creating an evaluation form - i am able to name it , add questions and set answers, but am unable to save it. what am i missing?



  • 2.  RE: Quality - evaluation forms - not sure what i am doing wrong -
    Best Answer

    GENESYS
    Posted 07-27-2017 13:19

    Hi @James Dean?,

     

    Based on your description, my first guess is that you need to name your question groups too. It won't let you save the form until everything that should have a value is filled out, and that's tripped me up before.

    2017-07-27_9-17-00



  • 3.  RE: Quality - evaluation forms - not sure what i am doing wrong -

    Posted 12-20-2019 05:41
    This worked. Thank you. Realized one has to fill all the required fields.

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    Morris Mbae
    BRITAM
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