The problem discussed in this thread is back: https://community.mypurecloud.com/s/question/0D54400004gsKzhCAE/pci-dss-settings-automaticly-converts-long-numbers-into-?t=1500628318551

"Is there any way to set new rules? My company is a toll-tag provider and our tag numbers ends up looking like this when recieved in a mail from a customer ************5253. Is there any way to change the settings?"

I tried to contact support, but they recommended that I made a thread here.

Hi, Patrick,

I'm not sure I understand your question, so let me ask this - are you experiencing the same issue that this thread you'd posted was experiencing back in February? Let me know. Also, I am going to tag @Lucie DeCristofaro? as she helped out with the previous question.

Thanks,

Ashley

Yes, thats correct, but as far as I know its only affecting a e-mail queue.

Hey sorry about the late reply - has the issue be resolved? This does sound like a support issue but if support is directing you to this forum instead, I can help address that.

No, this is still an issue.

I have updated the supportcase aswell.

The casenumber is 0002019941 if you have access to check it out.