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  • 1.  How do you activate the "follow me" feature?

    Posted 07-19-2017 16:13

    Sometimes, when our callers dial an extension, they hear a message saying "Please wait while I locate that person." Someone at Genesys verbally told my CEO that we just needed to activate the "follow me" feature. Where is it? How do I activate? Thank you!



  • 2.  RE: How do you activate the "follow me" feature?

    GENESYS
    Posted 07-31-2017 15:01

    The prompt and feature you describe are part of Customer Interaction Center (CIC), so it sounds like part of your company is on PureCloud and part on CIC (that's just a guess based on what you describe).

     

    That feature is not yet available in PureCloud.



  • 3.  RE: How do you activate the "follow me" feature?

    Posted 01-24-2018 00:49

    @George Ganahl? 

    Hi George! Do you know if this feature or something similar will be available in PureCloud soon? Last I read, personal rules and follow-me were tentatively slated for Q4 of 2017. We really need this feature.

     

    Thanks for your help and hope all is going well!



  • 4.  RE: How do you activate the "follow me" feature?

    GENESYS
    Posted 01-24-2018 01:28

    Hi, Altaf! All is well, thanks.

     

    Looks like Follow Me should be out within Q1, if all goes well.



  • 5.  RE: How do you activate the "follow me" feature?

    Posted 01-24-2018 04:20

    Thanks George, that is great news! Appreciate your help and glad to hear you are doing well.



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