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  • 1.  Transfer calls - assign a priority

    Posted 06-30-2017 17:10

    Hi there,


    We have a question regarding to call transfer to a queue.


    Is it possible to assign a priority to the call that is being transferred to a queue? Like the “Transfer to ACD action” on Architect.


    Thank you in advance.


    Best regards,

    Ana Laia

  • 2.  RE: Transfer calls - assign a priority

    Posted 08-10-2017 14:18

    What I know of there is no solution for this other than creating a new IVR that your agents can call and select which queue they should call to. In Architect you can set a 5 star priority or use 10+90 (expression priority). See my attachment in how we solved this.



  • 3.  RE: Transfer calls - assign a priority

    Posted 04-27-2020 19:48
    Three years later is this possible yet without a workaround call to a separate IVR?

    Vaun McCarthy
    NTT New Zealand Limited

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