Hi there,

 

We have a question regarding to call transfer to a queue.

 

Is it possible to assign a priority to the call that is being transferred to a queue? Like the “Transfer to ACD action” on Architect.

 

Thank you in advance.

 

Best regards,

Ana Laia

What I know of there is no solution for this other than creating a new IVR that your agents can call and select which queue they should call to. In Architect you can set a 5 star priority or use f.eg. 10+90 (expression priority). See my attachment in how we solved this.

 

Three years later is this possible yet without a workaround call to a separate IVR?

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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 08-10-2017 10:17
From: Tobias Zackrisson
Subject: Transfer calls - assign a priority

What I know of there is no solution for this other than creating a new IVR that your agents can call and select which queue they should call to. In Architect you can set a 5 star priority or use f.eg. 10+90 (expression priority). See my attachment in how we solved this.