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We have a question regarding to call transfer to a queue.
Is it possible to assign a priority to the call that is being transferred to a queue? Like the “Transfer to ACD action” on Architect.
Thank you in advance.
What I know of there is no solution for this other than creating a new IVR that your agents can call and select which queue they should call to. In Architect you can set a 5 star priority or use f.eg. 10+90 (expression priority). See my attachment in how we solved this.
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