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  • 1.  Auto-dialing on callbacks

    Posted 06-30-2017 11:26

    Hi.

     

    Any possibilities to get the dial to start automatically when the callback alert is accepted?

     

     

    SB



  • 2.  RE: Auto-dialing on callbacks

    GENESYS
    Posted 07-03-2017 15:05

    Contact Support, and submit an Enhancement Request with business case. That will draw attention to your need for this feature.



  • 3.  RE: Auto-dialing on callbacks

    Posted 04-15-2023 13:59

    Hi George,

    Do you know if this feature was released? I didn't see into release notes.

    Regards



    ------------------------------
    Josue Garcia
    Evolutio Cloud Enabler, S.A.
    ------------------------------

    Original Message


  • 4.  RE: Auto-dialing on callbacks

    GENESYS
    Posted 04-17-2023 15:05

    This is on the roadmap and coming sometime soon. In the interim, you can convert your callback build to a campaign:

    https://developer.genesys.cloud/blueprints/automated-callback-blueprint/



    ------------------------------
    Brad Murlin
    Zillow, Inc.
    ------------------------------

    Original Message


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