A place to ask questions, connect with others, and stay in the know
We have installed PureCloud for Salesforce(Classic) in house on developers SF, and the PureCloud component is embedded inside SF, and when changing tabs in SF the PureCloud component refreshes and delays any action. The question is can you have the PureCloud outside the SF web browser and still be fully integrated. With SF Lightning it does not refresh
Your description of the behavior of PureCloud for Salesforce is correct. In Classic, the client refreshes. In Lightning, it does not. PureCloud for Salesforce can only exist inside Salesforce. The client behavior is dictated by Salesforce constraints.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.