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We have installed PureCloud for Salesforce(Classic) in house on developers SF, and the PureCloud component is embedded inside SF, and when changing tabs in SF the PureCloud component refreshes and delays any action. The question is can you have the PureCloud outside the SF web browser and still be fully integrated. With SF Lightning it does not refresh
Your description of the behavior of PureCloud for Salesforce is correct. In Classic, the client refreshes. In Lightning, it does not. PureCloud for Salesforce can only exist inside Salesforce. The client behavior is dictated by Salesforce constraints.
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